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Patient Access Specialist
Monument Health. Accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information and verification .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, financial services, and customer relations within a healthcare setting. Proficient in managing patient accounts, verifying insurance information, and providing compassionate service to patients and families.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationCustomer Service ExperienceMedical Patient AccountsFinancial Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Demographic CollectionPoint-of-Service CollectionsAccount ReconciliationCash-Drawer ReconciliationPatient SchedulingElectronic Medical Record ManagementReferral ManagementQuality AssuranceDocument ManagementFinancial Agreement Processing
Soft Skills
Compassionate ServiceEffective CommunicationProblem SolvingTeam CollaborationAttention to Detail
Tools & Technologies
Electronic Medical Record System
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Revenue CycleMedicareMedicaidCommercial PayersThird-Party Liability PayersCompliancePatient RelationsQuality ImprovementPatient TransportMandatory Education
About the role
Key responsibilities & impact- Accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information and verification
- Obtain necessary documents for check-in or admission using phone, letters, face-to-face, or bedside communication
- Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities
- Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers
- Perform point-of-service collections and daily cash-drawer reconciliation
- Provide basic account reconciliation and cost estimates for scheduled services
- Escalate financial clearance needs and review authorization and referral records
- Distribute and obtain required forms and signatures, including consents, financial agreements, ABN/waivers, and regulatory forms
- Perform business office duties, patient communications, scanning/faxes, mail distribution, and other assigned duties
- Provide reception, way-finding, and compassionate service to patients and families
- Obtain referrals and order transcription as applicable
- Schedule patients and perform check-out and pre-arrival management
- Manage and monitor patient wait lists and recall lists
- Maintain registration-related work queues and resolve errors
- Use the electronic medical record for advanced directives, release of information, and patient portal proxy forms
- Address, resolve, or escalate account inquiries
- Perform patient movement activities in the electronic medical record
- Arrange patient transportation and other enabling services
- Assist the clinical care team, including patient transport as directed
- Report directly to the supervisor and perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED Equivalent is preferred
- 1+ years Customer Service Experience is preferred
- 1+ years Patient Relations Experience is preferred
- 1+ years Medical Patient Accounts/Financial Services Experience is preferred
- Ability to work assigned schedules and hours as determined by the department
- Medium work physical requirements, including exerting up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly to move objects
- Possible exposure to blood, bodily fluids, or tissues
- Must attend all mandatory education, compliance and safety program sessions
- Must comply with all current and future policies and procedures
- Individuals may be required to work beyond normal scheduled shifts and comply with Monument Health's Attendance Policy
Benefits
Comp & perks- Supportive work culture
- Medical, Vision and Dental Coverage
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling