Executive Services Specialist, Associate

Morgan Stanley

. Conduct inbound and outbound calls to stock option and share purchase plan executive-level participants .

Posted 9/21/2026full-timeAlpharetta • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and relationship management with executive-level clients, while ensuring compliance with privacy and audit requirements. Proficient in using Shareworks and Microsoft Office Suite to effectively address client inquiries and manage complex issues.

Highest-signal resume keywords

Customer Service ExcellenceSIE, Series 7 & 63 LicenseShareworks ProficiencyAnalytical Problem-SolvingCompliance and Privacy Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceShareworksMicrosoft Office Suite10b5-1 Plans144 FilingsMoney MovementEquity Markets UnderstandingCall Volume ManagementResponse AccuracyTask Prioritization

Soft Skills

Attention to DetailProblem-SolvingFlexibilityCollaborationRelationship Building

Certifications & Qualifications

SIE LicenseSeries 7 LicenseSeries 63 License

Industry Keywords

Stock OptionsShare Purchase PlansC-Suite ClientsExecutive-Level ParticipantsComplianceAudit Requirements

About the role

Key responsibilities & impact

Conduct inbound and outbound calls to stock option and share purchase plan executive-level participants
Work with issuer executive teams on complex issues including establishing 10b5-1 plans, 144 filings, share gifting, and money movement
Address customer needs and challenges sensitively, efficiently, and in a timely manner
Use Shareworks and other online tools to respond to client inquiries
Respond to participant complaints and resolve or appropriately escalate situations
Achieve daily benchmarks for call volumes and response accuracy
Follow established processes for privacy, compliance, and audit requirements
Collaborate closely with team members and share information appropriately
Build and maintain strong relationships with executive and C-Suite clients

Requirements

What you’ll need

A bachelor’s degree is required
Current SIE, Series 7 & 63 license required
Demonstrated success in providing exceptional customer service, particularly by phone and email
Understanding equity markets and trading is an asset but not a requirement
Flexibility to support a variety of shift times between Monday and Friday
Proficiency with Microsoft Office Suite
Strong analytical, attention-to-detail, and problem-solving skills
Comfortable in a fast-paced and evolving environment
Proven ability to triage and prioritize multiple tasks at once

Benefits

Comp & perks

Employee benefits and perks described as among the most attractive and comprehensive in the industry
Support for employees and their families throughout their work-life journey
Opportunities for internal mobility across the business
Inclusive and diverse workplace culture
Equal employment opportunity