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Quality Assurance Manager – Vice President
Morgan Stanley. Lead the Quality program for high-volume, time-sensitive transactions across Morgan Stanley and E*TRADE channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading quality programs and initiatives within financial services, focusing on risk management, compliance, and operational efficiency. Proven ability to develop and execute scalable quality strategies while managing large, distributed teams across multiple sites.
Highest-signal resume keywords
Quality Oversight Program ManagementRisk Management and CompliancePeople Leadership and Team DevelopmentProject Management in Fast-Paced EnvironmentsData Analytics for Quality Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceRisk ControlsOperational RiskSampling MethodologiesContinuous ImprovementProject ManagementData AnalysisDefect DetectionGovernance RoutinesPerformance Metrics
Soft Skills
Effective CommunicationTeam LeadershipCoaching and MentoringCollaborationProblem Solving
Tools & Technologies
Microsoft Office SuiteTableauPower BISQLPythonSASAI/Automation Tools
Certifications & Qualifications
Series 7Series 63Series 65Series 66Series 9Series 10Series 24Series 4
Industry Keywords
Financial ServicesBrokerage ServicingTransaction ProcessingQuality ImprovementRegulated EnvironmentSEC ComplianceFINRA ComplianceOperational EfficiencyGovernance ForumsCross-Functional Collaboration
Tech Stack
Tools & technologiesPythonSQLTableau
About the role
Key responsibilities & impact- Lead the Quality program for high-volume, time-sensitive transactions across Morgan Stanley and E*TRADE channels
- Define and execute an enterprise-scalable Quality strategy and sampling/oversight solution
- Establish governance routines, reporting, calibration practices, and risk-based sampling
- Define QA success metrics and operating dashboards covering coverage, leakage, repeat defects, and time-to-remediate
- Oversee daily quality activities and outputs for consistency, quality, and compliance
- Use macro analytics to identify systemic trends, emerging risks, and root causes
- Drive closed-loop quality improvement through gap identification, interventions, and sustained-improvement validation
- Partner with managers and training leadership on quality improvement plans and coaching
- Lead process-improvement and efficiency initiatives, including AI-enabled sampling, defect detection, workflow automation, and reporting
- Lead, develop, and motivate a distributed multi-site team across time zones
- Set performance expectations, develop talent, and maintain consistent standards and culture
- Lead cross-functional projects and drive adoption of new QA methodologies
- Engage leaders across SRU, Field Services, Home Office, and the broader firm
- Represent SRU Quality in governance forums and communicate trends, risks, and progress to executives
- Influence process, training, and technology leaders to deliver and validate remediation actions
- Quantify risk, client, and capacity impact and recommend decisions
Requirements
What you’ll need- 10+ years of relevant financial services experience in operations, brokerage servicing, transaction processing, quality/risk/controls, or closely related functions
- 5+ years of people leadership experience, including leading managers and/or senior analysts
- Experience leading large teams across multiple sites, both virtual and in-person
- Proven ability to lead large-scale projects/programs in a fast-paced environment
- Demonstrated ability to run a quality oversight program including oversight reporting review, calibration, coaching loops, and continuous improvement
- Strong understanding of operating risk and policy adherence in a regulated environment
- Ability to stay current on SEC/FINRA and firm/department policies and apply them to mitigate risk
- Highly effective written and verbal communication skills
- Series 7 required
- Series 63 and 65 OR Series 66 required
- Series 9 and 10 or equivalent supervisory registrations (Series 24 and Series 4, as applicable) required
- Bachelor's degree required or equivalent work experience
- Advanced degree preferred
- Preferred: experience scaling standardized sampling methodologies across multiple products, functions, and lines of business
- Preferred: AI/automation initiatives in operations quality, risk, or controls
- Preferred: risk or compliance experience
- Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word
- Nice to have: AI@MS/OpenAI within firm-approved usage and automation tooling exposure
- Nice to have: Tableau, Power BI, SQL, Python, or SAS
- Ability to prioritize and handle multiple tasks under tight deadlines in a fast-paced environment
Benefits
Comp & perks- Comprehensive employee benefits and perks
- Support for employees and their families throughout their work-life journey
- Equal opportunity and inclusive workplace
- Opportunities for internal mobility across the business
- Flexible onsite hybrid work arrangement
- Travel opportunities, up to 4 times per year