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Epic Clinical Application Analyst I
Mosaic Life Care. Support and configure the assigned healthcare application .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in supporting and configuring healthcare applications, with a strong focus on customer training, troubleshooting, and documentation. Capable of analyzing workflows and regulatory requirements while maintaining effective communication and collaboration with team members and stakeholders.
Highest-signal resume keywords
Current Epic CertificationHealthcare Application SupportWorkflow AnalysisTroubleshooting SkillsCustomer Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ConfigurationSystem DesignDatabase BuildingData CollectionTesting and Troubleshooting
Soft Skills
Excellent Verbal and Written CommunicationInterpersonal SkillsProblem-SolvingIndependent Decision-MakingOrganizational Skills
Tools & Technologies
Online DevicesClinical Application Systems
Certifications & Qualifications
Epic Certification
Industry Keywords
HealthcareRegulatory RequirementsOperational ProceduresProject ManagementProcess Improvement
About the role
Key responsibilities & impact- Support and configure the assigned healthcare application
- Assist, train, and support customers with application operation and administration
- Troubleshoot application issues and work with vendors on resolution
- Partner with customers to improve understanding of available tools and operational efficiencies
- Create documentation and assist Technology teams with issues and problems
- Report project issues and accomplishments to the application manager
- Deliver work products meeting project scope and departmental application configuration/development guidelines
- Analyze and document workflows, regulatory requirements, operational procedures, and hospital or departmental policies
- Participate in planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems
- Perform system design, document design decisions, redesign and document workflows, collect data, build databases, test, and troubleshoot
- Participate in team and project meetings and work closely with team members
- Maintain competency in the assigned application or technical area
- Work with customers and Epic team members to deliver solutions
- Test module updates, enhancements, and new releases
- Perform other duties as assigned
Requirements
What you’ll need- Proficiency with online devices
- Proficiency with face-to-face, audio, and written communication
- Ability to prepare for and facilitate a meeting
- Excellent verbal and written skills and strong interpersonal skills
- Ability to work with peers at all levels on process improvement and computer-based solution selection, installation, and implementation
- Ability to work efficiently with minimal direction
- Ability to solve problems using logical thought processes
- Ability to make independent decisions based on changing data and conditions
- Ability to manage several concurrent tasks and retain details
- Ability to retain knowledge of software and hardware products
- Ability to develop and organize short- and long-range goals
- Ability to function independently and accept significant responsibility
- High school diploma or one plus years of related experience
- 1–3 years of related experience
- Current EPIC certification/accreditation required upon hire, or certification/accreditation achieved within the specified post-hire timeframe
- Must be willing to travel or actively participate in remote training if certification is not achieved upon hire
- Travel to off-site locations may be required
- Must reside in Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, or Virginia for remote employment
Benefits
Comp & perks- Concierge services
- Employee lounge
- Wellness programs
- Free covered parking
- Free on-site and virtual health clinics
- Compensation and recognition