Patient Financial Clearance Customer Service Representative

Mosaic Life Care

. Take inbound calls from patients, attorneys, insurance companies and vendors .

Posted 10/7/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate clearly and effectively while maintaining HIPAA compliance. Proficient in data analysis and information systems, capable of managing multiple tasks and resolving complex issues.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceData Analysis SkillsExcellent Communication SkillsInformation Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InputDocument ProcessingMedical Terminology ComprehensionSpreadsheet SoftwareWord Processing Software

Soft Skills

Organizational SkillsProblem-Solving SkillsSelf-StarterAbility to De-Escalate ComplaintsAbility to Maintain Rapport

Tools & Technologies

ComputerTelephoneFax MachineCopier

Certifications & Qualifications

H.S. Diploma

Industry Keywords

Patient Data ManagementCustomer ServiceConfidential Data HandlingPerformance StandardsEmergency Situation Assessment

About the role

Key responsibilities & impact

Take inbound calls from patients, attorneys, insurance companies and vendors
Make outbound follow-up and account-resolution calls
Respond to written inquiries
Discuss payment and financial assistance options
Process and input patient data
Fulfill document requests
Maintain performance and quality standards, including preventing abandoned calls
Ensure confidential-data and HIPAA compliance
De-escalate complaints about current or past-due services and balances
Research the patient accounting system regarding previous visits
Work under the direction of the Customer Service Manager
Escalate issues to team leads or functional caregivers as appropriate
Perform other duties as assigned

Requirements

What you’ll need

H.S. Diploma - Required
1 Year - Experience with Customer Service - Required
Communicates clearly and concisely; good hand eye coordination
Excellent oral and written communication skills
Maintains good rapport and professional relationship with caregivers
Demonstrates excellent customer service skills
Ability to operate computer, telephone, fax and copier continuously/repetitively
Ability to sit, walk and stand
Ability to analyze and interpret data
Excellent short-term and long-term memory
Ability to perform multiple tasks and follow system policies and procedures
Ability to visually assess paper and electronic data, hear telephone and converse
Demonstrated self-starter
Excellent organizational skills
Ability to quickly assess and respond appropriately to emergency situations
Ability to comprehend medical terms
Analytical skills to resolve complex problems using scientific, mathematical, or technical principles
Knowledge and experience with information systems and Internet usage
Experience with spreadsheet and word processing software
Ability to work independently and manage workload to productivity standards
Ability to work a varied schedule including weekend and evening coverage
Remote employment limited to candidates residing in Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, or Virginia

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition