Patient Financial Clearance Representative

Mosaic Life Care

. Make outbound pre-service calls to patients with upcoming Mosaic Life Care services .

Posted 11/6/2026full-timeSaint Joseph • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and customer service abilities while effectively managing patient interactions and financial inquiries. Proficient in analyzing patient needs and verifying insurance eligibility to ensure accurate billing and support for financial assistance programs.

Highest-signal resume keywords

Excellent Oral And Written Communication SkillsCustomer Service SkillsInsurance Eligibility VerificationData Analysis And InterpretationPre-Access Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisInsurance VerificationMedical Terminology ComprehensionBilling AccuracyFinancial Assistance EvaluationPatient Registration ManagementProblem ResolutionCall ManagementMulti-TaskingEmergency Situation Assessment

Soft Skills

Professional CommunicationOrganizational SkillsSelf-StarterRapport BuildingAdaptability

Tools & Technologies

Patient Accounting SystemSpreadsheet SoftwareWord Processing SoftwareTelephonesFax MachinesCopiersInternet Usage

Industry Keywords

Pre-Service CallsOut-Of-Pocket ExpensesMosaic Life CareLoan Financing ProgramCaregiver Relationship ManagementCall Length StandardsProductivity Standards

About the role

Key responsibilities & impact

Make outbound pre-service calls to patients with upcoming Mosaic Life Care services
Maintain professional, courteous communication with patients
Review estimated out-of-pocket amounts and request payment before service
Communicate previous balances and Mosaic Life Care’s financial assistance policy
Evaluate patient need based on the PARO score
Discuss out-of-network and non-covered services and potential out-of-pocket expenses
Confirm insurance eligibility for the date of service and research alternative coverage when needed
Evaluate eligibility for Mosaic’s loan financing program when patients cannot pay estimated out-of-pocket costs
Confirm and update patient registration and demographic information
Verify health insurance information for billing accuracy
De-escalate complaints about current or past-due balances
Research the Patient Accounting system to answer questions about registration, charging, and billing
Meet department standards for call length and speed to answer while helping prevent abandoned calls
Travel to off-site locations as required
Perform other duties as assigned

Requirements

What you’ll need

Communicates clearly and concisely; good hand eye coordination
Excellent oral and written communication skills
Maintains good rapport and professional relationship with caregivers
Excellent customer service skills
Ability to operate computers, telephones, fax machines, and copiers continuously/repetitively
Ability to sit, walk, and stand
Ability to analyze and interpret data
Excellent short-term and long-term memory
Ability to perform multiple tasks and follow system policies and procedures
Ability to visually assess paper and electronic data, hear telephone conversations, and converse
Demonstrated self-starter
Excellent organizational skills
Ability to quickly assess and respond appropriately to emergency situations
Ability to comprehend medical terms
Analytical skills to resolve complex problems using scientific, mathematical, or technical principles
Knowledge and experience with information systems and Internet usage
Experience with spreadsheet and word processing software
Ability to work independently and manage workload to meet productivity standards
Ability to work a varied schedule including weekend and evening coverage
1 year of experience with pre-access services policies required
Travel to off-site locations may be required
High school diploma and associate degree listed as preferred, not required

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition