Patient Financial Clearance Representative

Mosaic Life Care

. Make outbound pre-service calls to patients with upcoming Mosaic Life Care services .

Posted 10/7/2026full-timeSaint Joseph • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, insurance verification, and financial assistance policies while maintaining high standards of customer service and organizational skills. Proficient in analyzing patient needs and managing multiple tasks effectively in a fast-paced environment.

Highest-signal resume keywords

Pre-Access Services PoliciesInsurance VerificationPatient CommunicationCustomer ServiceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMedical TerminologyInformation SystemsSpreadsheet SoftwareWord Processing Software

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationInterpersonal SkillsOrganizational SkillsSelf-Starter

Tools & Technologies

Patient Accounting SystemComputersTelephonesFax MachinesCopiers

Industry Keywords

Financial Assistance PolicyOut-of-Pocket ExpensesEmergency SituationsPatient RegistrationCall Management

About the role

Key responsibilities & impact

Make outbound pre-service calls to patients with upcoming Mosaic Life Care services
Maintain professional and courteous communication with patients
Review estimated out-of-pocket amounts and request payment before services
Communicate previous patient balances and Mosaic Life Care's Financial Assistance Policy
Evaluate patient needs using the PARO score
Discuss out-of-network and non-covered services and related out-of-pocket expenses
Verify insurance eligibility and research alternative coverage when needed
Evaluate eligibility for Mosaic's loan financing program when patients cannot pay estimated costs
Confirm and update patient registration and demographic information
Verify health insurance information for billing accuracy
De-escalate complaints related to current or past-due balances
Research the Patient Accounting system to answer registration, charging, and billing questions
Meet department standards for call length and speed to answer while helping prevent abandoned calls
Perform other duties as assigned

Requirements

What you’ll need

1 year of experience with pre-access services policies
Excellent oral and written communication skills
Excellent customer service and interpersonal skills
Ability to operate computers, telephones, fax machines, and copiers continuously or repetitively
Ability to sit, walk, and stand
Ability to analyze and interpret data
Excellent short-term and long-term memory
Ability to perform multiple tasks and follow system policies and procedures
Ability to assess paper and electronic data visually, hear telephone conversations, and converse
Demonstrated self-starter
Excellent organizational skills
Ability to quickly assess and respond appropriately to emergency situations
Ability to comprehend medical terms
Analytical skills to resolve complex problems using scientific, mathematical, or technical principles
Knowledge and experience with information systems and Internet usage
Experience with spreadsheet and word processing software
Ability to work independently and manage workload to productivity standards
Ability to work a varied schedule, including weekend and evening coverage
Travel to off-site locations may be required

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition programs