Patient Financial Clearance Representative

Mosaic Life Care

. Make outbound pre-service calls to patients with upcoming Mosaic Life Care services .

Posted 10/19/2026full-timeSaint Joseph • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing patient interactions and financial inquiries. Proficient in analyzing data and verifying insurance information to ensure accurate billing and eligibility assessments.

Highest-signal resume keywords

Excellent Oral And Written Communication SkillsCustomer Service SkillsData Analysis And InterpretationPre-Access Services Policies ExperienceKnowledge Of Medical Terms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisInsurance VerificationBilling AccuracyFinancial Assistance Policy EvaluationPatient Demographics ManagementProblem ResolutionEmergency Situation AssessmentInformation Systems KnowledgeSpreadsheet Software ProficiencyWord Processing Software Proficiency

Soft Skills

Clear CommunicationProfessional Relationship ManagementOrganizational SkillsSelf-Starter AttitudeAbility To Multi-Task

Tools & Technologies

Patient Accounting SystemComputerTelephoneFaxCopier

Industry Keywords

Mosaic Life CarePre-Service CallsOut-Of-Pocket ExpensesLoan Financing ProgramCaregiver Rapport

About the role

Key responsibilities & impact

Make outbound pre-service calls to patients with upcoming Mosaic Life Care services
Maintain professional and courteous communication with patients
Review estimated out-of-pocket amounts and request payment before service
Communicate previous patient balances
Explain Mosaic Life Care’s Financial Assistance Policy and evaluate patient need using the PARO score
Discuss out-of-network and non-covered services and associated out-of-pocket expenses
Confirm insurance eligibility for the date of service and research alternative coverage when needed
Evaluate eligibility for Mosaic’s loan financing program when patients cannot pay estimated out-of-pocket costs
Confirm registration data and update patient demographics
Verify health insurance information for billing accuracy
De-escalate complaints related to current or past-due balances
Research the Patient Accounting system to answer questions about registration, charging and billing
Meet department standards for call length and speed to answer while helping prevent abandoned calls
Perform other duties as assigned

Requirements

What you’ll need

Communicates clearly and concisely; good hand eye coordination
Excellent oral and written communication skills
Maintains good rapport and professional relationship with caregivers
Demonstrates excellent customer service skills
Ability to operate computer, telephone, fax and copier continuously/repetitively
Ability to sit, walk and stand
Ability to analyze and interpret data
Excellent short-term and long-term memory
Ability to perform multiple tasks and follow system policies and procedures
Ability to visually assess paper and electronic data, hear telephone and converse
Demonstrated self-starter
Excellent organizational skills
Ability to quickly assess and respond appropriately to emergency situations
Ability to comprehend medical terms
Analytical skills to resolve complex problems using scientific, mathematical, or technical principles
Knowledge and experience with information systems and Internet usage
Experience with spreadsheet and word processing software
Ability to work independently and manage workload to meet productivity standards
Ability to work a varied schedule, including weekend and evening coverage
1 year of experience with pre-access services policies required
Travel to off-site locations may be required
High school diploma and associate's degree are preferred, not required

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition programs