Pre-Access Services Representative

Mosaic Life Care

. Pre-register patients and update demographic and insurance information .

Posted 10/7/2026full-timeSaint Joseph • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and financial responsibility assessment. Proficient in communication and coordination within a clinical setting to enhance patient experience and streamline operations.

Highest-signal resume keywords

Patient RegistrationInsurance BillingCertified Healthcare Access Associate (CHAA)Medical TerminologyTyping Speed of 45 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Pre-RegistrationDemographic UpdateInsurance ResearchClaims ProcessingPayment CollectionTriage Patient Calls10-Key by TouchPre-Certification ReviewFinancial Responsibility AssessmentOutpatient Scheduling

Soft Skills

CommunicationPatient LiaisonCustomer ServiceProblem SolvingTeam Collaboration

Tools & Technologies

Electronic Health Records (EHR)Scheduling SoftwareInsurance Verification Tools

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)ACA Certification

Industry Keywords

Clinic Office SettingMedical CenterOutpatient ServicesThird-Party Assistance ProgramsWorkers Compensation

About the role

Key responsibilities & impact

Pre-register patients and update demographic and insurance information
Prepare patients for scheduled services, including check-in, parking, entry points, and wayfinding
Schedule Medical Center outpatient and clinic provider visits
Review outpatient services to ensure proper pre-certification
Research insurance benefits and determine patient financial responsibility
Explain claims processing and estimated out-of-pocket expenses
Research past-due balances and collect estimated payments
Prescreen patients for third-party assistance programs and coordinate applications
Act as a patient liaison for multiple Mosaic Life Care clinics
Communicate patient needs to providers electronically
Triage patient calls and respond according to standards of care
Meet department standards for call length and speed to answer
Identify third-party billing responsibility, including Workers Compensation or liens
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent required
Computer experience required
Typing speed of 45 WPM and 10-key by touch required
Experience in collection and/or insurance billing preferred
Clinic office setting experience preferred
Certified Healthcare Access Associate (CHAA) certification through ACA preferred upon hire
ACA certification within 9 months of employment
Travel to off-site locations may be required
Medical terminology preferred

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition programs