Program Navigator

Mosaic Life Care

. Conduct standardized screening and intake to identify clinical, behavioral, and social needs .

Posted 9/15/2026full-timeSaint Joseph • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community health navigation, care coordination, and case management, with a focus on addressing barriers to care for high-need populations. Proficient in utilizing digital systems for documentation and tracking, while maintaining strong communication and outreach skills.

Highest-signal resume keywords

Community Health WorkCare CoordinationCase ManagementPatient NavigationBehavioral Health Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake ScreeningReferral ManagementDocumentationData TrackingProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsIndependent Work

Tools & Technologies

Community Information ExchangeElectronic Health RecordCase Management Tools

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Medicaid Care ManagementPublic Health OutreachSocial ServicesRural CommunitiesHigh-Need Populations

About the role

Key responsibilities & impact

Conduct standardized screening and intake to identify clinical, behavioral, and social needs
Document findings, referrals, and follow-up in the Community Information Exchange and other Hub-approved systems
Manage closed-loop referrals and warm handoffs across healthcare and community partners
Confirm service receipt, document outcomes, and re-engage residents when referrals or services are incomplete
Engage Medicaid members, dually eligible residents, and other high-need residents through calls, field visits, community outreach, and partner-site follow-up
Provide health education, care navigation, and reinforcement of care plans
Help residents access primary care, behavioral health, women’s health and prenatal care, EPSDT services, chronic disease management, healthy homes services, home visiting, pharmacy services, telehealth, and non-emergency medical transportation
Identify, prioritize, and resolve barriers involving appointments, transportation, medication access, benefits or insurance, food and nutrition, and digital access
Own an assigned caseload and maintain structured follow-up until services are completed, needs are resolved, or care is transitioned
Participate in Hub huddles, case reviews, and partner meetings
Track and report outreach, screening, referral, and outcome data
Escalate urgent clinical, behavioral health, or safety concerns to licensed staff or supervisors
Maintain a visible community presence through outreach activities, partner-site engagement, and local events
Work as a non-clinical navigator; do not diagnose, prescribe, or provide licensed clinical treatment

Requirements

What you’ll need

High school diploma or equivalent required
Relevant experience in community health work, care coordination, case management, patient navigation, Medicaid care management, behavioral health support, public health outreach, social services, or a related field required
Demonstrated experience working directly with rural communities and/or high-need populations facing barriers such as transportation limitations, food insecurity, housing instability, low digital access, limited provider access, or fragmented behavioral health services required
Experience conducting resident, client, or patient intake and needs screening and following through on referrals to completion required
Valid driver's license required upon hire
Must be able to travel between various system facilities and off-site locations as needed
Ability to manage multiple active cases and maintain organized follow-up
Ability to accurately document and track activities using digital systems such as CIE, EHR, or case management tools
Ability to work across multiple organizations and disciplines
Strong verbal and written communication skills
Practical problem-solving ability to remove barriers to care
Ability to work independently in community-based, field settings
Associate’s degree in Community Health, Public Health, Social Services, Behavioral Health, Human Services, or a related field preferred
Experience using a Community Information Exchange or other closed-loop referral platform preferred
Bilingual skills or demonstrated effectiveness serving culturally and geographically diverse rural communities preferred

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition programs