Account Support Analyst

Motive

. Manage the end-to-end Quote-to-Cash (Q2C) process and provide hands-on CPQ assistance to Account Managers .

Posted 9/22/2026full-timeIslamabad • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the Quote-to-Cash process, ensuring accuracy in customer orders and effective communication with stakeholders. Proficient in utilizing CRM systems like Salesforce and Zuora to maintain data integrity and support customer lifecycle management.

Highest-signal resume keywords

Quote-To-Cash Process ManagementCustomer Relationship Management (CRM)Order ManagementCross-Functional CollaborationData Accuracy and Consistency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quote-To-Cash ProcessOrder ManagementCustomer Delivery LifecycleData AccuracyRoot Cause AnalysisHigh-Volume Work Management

Soft Skills

Excellent Communication SkillsHighly OrganizedProactive Problem SolvingAbility to Manage Multiple Priorities

Tools & Technologies

SalesforceZuoraGoogle Sheets

Industry Keywords

Vendor FinanceAccount AuditsCustomer Lifecycle EventsU.S. Export Administration Regulations

About the role

Key responsibilities & impact

Manage the end-to-end Quote-to-Cash (Q2C) process and provide hands-on CPQ assistance to Account Managers
Ensure quotes and orders accurately reflect customer specifications and troubleshoot technical errors through order completion
Support Vendor Finance deals, account audits, and account transfers/mergers while maintaining data accuracy
Manage orders, open shipment queries, and replacement requests
Work with customers to resolve order and shipment issues and support replacement sales order creation
Serve as the primary point of contact for Mid-Market Account Managers and their customers on Order Management queries
Collaborate with Finance, Fulfillment, Customer Support, and other cross-functional teams on the end-to-end order process
Identify and resolve potential quote-to-cash issues to prevent delays and improve efficiency
Accurately maintain customer and order information in CRM systems such as Salesforce and Zuora
Follow team SOPs and update records in a timely manner

Requirements

What you’ll need

Graduate in Business Management disciplines, preferably Finance, Business Management, Economics, or Supply Chain
4+ years of prior experience in customer-facing operations or a similar support-focused role is preferred
Strong understanding of the quote-to-cash process and customer delivery lifecycle
Excellent verbal and written communication skills
Ability to effectively liaise with internal stakeholders, Account Managers, leadership, and external customers
Meticulous and highly organized, with a focus on accuracy and consistency when handling high volumes of work
Ability to proactively identify root causes and find creative, effective solutions
Proven ability to thrive in a fast-paced, high-volume environment and manage multiple priorities simultaneously
Proficiency with CRM systems, preferably Salesforce, and tools such as Google Sheets and Zuora
Highly organized and proactive, with the ability to stay on top of customer lifecycle events, follow up consistently, and ensure processes are completed successfully
Ability to prioritize and manage multiple tasks simultaneously while maintaining accuracy in a high-volume workload
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and inclusive workplace
Some interviews or new-hire training sessions may be held in person at one of Motive's global offices