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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Order Management and the quote-to-cash process, with a strong focus on customer support and collaboration across teams. Proficient in CRM systems, particularly Salesforce, and skilled in managing high volumes of customer inquiries and order details.
Highest-signal resume keywords
Order ManagementQuote-To-Cash ProcessCRM ProficiencyCustomer SupportAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementQuote-To-Cash ProcessData HygieneAccount ReconciliationRMA Management
Soft Skills
Excellent CommunicationOrganizational SkillsProblem-SolvingMultitaskingProactive Approach
Tools & Technologies
SalesforceZuoraG-SheetSalesloftSnowflakeRetool
Industry Keywords
Customer Delivery LifecycleHigh-Volume EnvironmentCustomer-Facing OperationsProcess ExecutionU.S. Export Administration Regulations
About the role
Key responsibilities & impact- Serve as the primary point of contact for Order Management for Enterprise and Strategic Account Managers
- Provide direct support to Account Managers and customers for Order Management-related inquiries
- Address and resolve customer issues related to orders and shipments
- Manage cable orders, open shipment queries, and replacements
- Act as the directly responsible individual for customer RMA requests, including serial numbers, replacements, and account-level device count alignment
- Assist Account Managers with quoting and CPQ (Configure, Price, Quote)
- Accurately capture cable details and additional customer requests in quotes and orders
- Collaborate with Finance, Fulfillment, and Customer Support to coordinate the end-to-end order process
- Identify and resolve potential quote-to-cash issues to prevent delays and improve efficiency
- Maintain customer and order information in CRM systems such as Salesforce and Zuora
- Create sales orders, process churn, and perform account reconciliations as needed
Requirements
What you’ll need- Strong understanding of the quote-to-cash process and customer delivery lifecycles
- Excellent verbal and written communication skills
- Ability to liaise with Account Managers, leadership, and external customers
- Meticulous organization and attention to detail, especially when handling high volumes of work
- Ability to proactively identify root causes and find creative, effective solutions
- Ability to thrive in a fast-paced, high-volume environment and manage multiple priorities simultaneously
- Proficiency with CRM systems, preferably Salesforce
- Familiarity with G-Sheet, Zuora, Salesloft, Snowflake, and Retool
- 4+ years of prior experience in a customer-facing operations or similar support-focused role is a plus
- Proactive, organized working style and ability to follow up on process execution
- Ability to multitask and maintain data hygiene for quickly retrieving data for customer queries
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
- Employees must be authorized to receive access to Motive products and technology
Benefits
Comp & perks- Equal opportunity employer committed to a diverse and inclusive workplace
- Some interviews or new-hire training sessions may be held in person at one of Motive's global offices