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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program coordination and technical enablement, with a strong ability to translate complex technical concepts into actionable guidance for development teams. Proficient in managing cross-functional projects and utilizing data to drive program improvements and effectiveness.
Highest-signal resume keywords
Program CoordinationTechnical EnablementSaaS Product UnderstandingStakeholder ManagementTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program CoordinationTechnical EnablementTechnical SupportCross-Functional Project ManagementData AnalysisTechnical TroubleshootingSupport Workflow Management
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizationStakeholder Management
Certifications & Qualifications
U.S. Export Administration Regulations Authorization
Industry Keywords
SaaSTechnical OutreachProduct ImprovementsKnowledge SharingTechnical Content Creation
About the role
Key responsibilities & impact- Coordinate technical outreach programs from planning through execution
- Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams
- Provide development teams with actionable technical and customer context to inform product improvements
- Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums
- Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach
- Create and maintain clear technical content for support teams and stakeholders
- Track program outcomes and use feedback to identify improvement opportunities
- Report to the Manager, Technical Support Engineering
Requirements
What you’ll need- 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field
- Experience managing cross-functional projects from planning through execution
- Understanding of SaaS products, technical troubleshooting, or support workflows
- Ability to translate complex technical concepts and customer needs into clear guidance for development teams
- Experience using data and feedback to prioritize improvements and measure program effectiveness
- Strong written and verbal communication, organization, and stakeholder management skills
- The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
- Employees must be authorized to receive access to Motive products and technology
Benefits
Comp & perks- Equal opportunity employer committed to a diverse and inclusive workplace
- Some interviews or new-hire training sessions may be held in person at one of Motive's global offices