Implementation Consultant

Motive

. Serve as the primary point of contact for new customers during implementation, focusing on larger customers .

Posted 10/26/2026full-timeRemote • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and relationship management, with a strong focus on Salesforce proficiency, effective communication, and problem-solving skills. Capable of managing multiple responsibilities while ensuring customer success and satisfaction in a fintech environment.

Highest-signal resume keywords

Salesforce ProficiencyCustomer OnboardingEffective CommunicationProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ImplementationDocumentationData AnalysisReportingSQLSaaS ImplementationFintech TechnologyBusiness PlanningAccount ManagementProblem-Solving

Soft Skills

Effective ListeningAttention to DetailProfessionalismReceptiveness to FeedbackWillingness to Learn

Industry Keywords

Customer ExperienceCustomer LoyaltyAI TechnologySpend Management TechnologyU.S. Export Administration Regulations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for new customers during implementation, focusing on larger customers
Guide customers through initial hardware/software setup and system training
Ensure timely and successful onboarding and product adoption
Monitor customer progress and activities to ensure adoption and timely activation
Collaborate with support, engineering, sales, product management, and financial products teams to resolve complex issues and improve customer experience
Handle a large volume of phone conversations and email inquiries
Build customer loyalty by delivering exceptional customer service
Build customer relationships and deliver value during the first phase of the customer journey with Motive
Educate customers on Motive products, features, and AI technology

Requirements

What you’ll need

3+ years prior experience in a customer-facing role (sales or support)
Salesforce proficiency and ability to use data to inform engagement plans
Clear understanding of what success looks like for customers and Motive
Effective listening and problem-solving skills
Excellent written and verbal communication and presentation skills
Ability to manage multiple responsibilities with high attention to detail and professionalism
Documentation, data analysis, reporting, SQL, and Salesforce experience are a plus
Experience with fintech and spend management technology is a plus
Ability to build and maintain relationships with clients and their key personnel
Ability to create presentations, project plans, SaaS/Fintech implementation plans, and monitor progress and productivity
Strong business background including project management, account management, problem-solving, business planning, and analytical skills
Receptiveness to feedback and willingness to learn and embrace continuous improvement
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

Comp & perks

Equal opportunity employer
Some interviews or new-hire training sessions may be held in person at one of Motive's global offices