Implementation Consultant

Motive

. Own end-to-end onboarding for lower-segment accounts, including discovery, configuration, training, and go-live confirmation .

Posted 10/6/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end onboarding processes for lower-segment accounts, with a strong focus on project management, customer engagement, and data-driven performance tracking. Proficient in delivering training in Spanish and managing technical configurations to enhance customer satisfaction and adoption.

Highest-signal resume keywords

Project ManagementSpanish Language EnablementImplementation ExperienceCustomer-Centric MindsetData-Driven Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingConfigurationTroubleshootingKPI TrackingUser Roles ManagementDevice ProvisioningReporting TemplatesStandard IntegrationsRemote ImplementationsStakeholder Communication

Soft Skills

Customer EngagementOrganizational SkillsResilienceGrowth OrientationSimplifying Complex Concepts

Tools & Technologies

CRM ToolsTicketing SystemsDocumentation Tools

Industry Keywords

U.S. Export Administration RegulationsSMB SegmentsHigh-Volume SegmentsImplementation PlaybooksCustomer Feedback

About the role

Key responsibilities & impact

Own end-to-end onboarding for lower-segment accounts, including discovery, configuration, training, and go-live confirmation
Deliver Spanish-language enablement through live sessions and recorded modules covering product setup, workflows, and troubleshooting
Configure standard integrations and features, including user roles, device provisioning, alerting, and reporting templates
Proactively manage timelines, risks, and dependencies; escalate blockers and drive resolution paths
Track and report implementation KPIs, including milestone completion, activation, and user engagement
Document project artifacts for handoff to post-implementation teams
Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction
Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth post-go-live transitions
Capture customer feedback to inform product improvements and refine implementation playbooks for scale

Requirements

What you’ll need

English proficiency required for internal collaboration
2+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments
Experience executing standardized, remote implementations with clear timelines and measurable outcomes
Strong project management skills, including planning, prioritization, stakeholder communication, and risk management
Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions
Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training
Data-driven approach to track KPIs and continuously improve processes
Comfortable working in CRM, ticketing, and documentation tools
Growth-oriented, organized, and resilient; able to thrive in fast-paced environments and context-switch across multiple accounts
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

Comp & perks

Remote implementation delivery
Some interviews or new-hire training sessions may be held in person at one of Motive's global offices
Equal opportunity workplace welcoming diverse backgrounds, experiences, abilities, and perspectives