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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and customer success within the automotive industry, focusing on performance analytics, communication, and strategic alignment with client objectives.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementPerformance Data AnalyticsConsultative CommunicationCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MonitoringKPI AnalysisClient OnboardingApplication TrainingReporting
Soft Skills
Written CommunicationVerbal CommunicationOrganizational SkillsTrust BuildingProactive Communication
Tools & Technologies
Motive ToolsDigital KPIs
Industry Keywords
Automotive IndustryClient RelationshipsDealership OperationsClient FeedbackBusiness Objectives
About the role
Key responsibilities & impact- Own the health, performance, retention, and growth of assigned client accounts
- Serve as the primary owner of client relationships
- Act as the consistent point of contact and proactively manage communications, expectations, priorities, and follow-ups
- Build trusted partnerships by understanding client goals, priorities, and business structure
- Develop a strong understanding of clients' geographic footprint, corporate teams, and dealership operations
- Monitor client-site performance across automotive and digital KPIs
- Deliver clear, actionable performance insights through regular client meetings
- Align Motive's solutions with client business objectives and performance goals
- Drive expansion opportunities for Motive products and additional dealership-group sites
- Support client onboarding and ongoing adoption of Motive tools and workflows
- Lead application training sessions with client teams and key stakeholders
- Collaborate with the Motive Product team to share client feedback and performance insights
Requirements
What you’ll need- 3+ years of experience in customer success, account management, or consulting within the automotive industry
- Superior written and verbal communication
- Comfortable working with performance data, analytics, and reporting
- Consultative communication skills and ability to build trust with client stakeholders
- Highly organized with the ability to manage multiple accounts and priorities
- Collaborative and comfortable working cross-functionally
- Must be a resident of the United States
Benefits
Comp & perks- Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums
- Motive covers 50% of dependents' health, dental, and vision insurance premiums