Sales Operations Manager – Implementation

Motive

. Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency .

Posted 9/24/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$111,000 - CA$139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Field Sales and Revenue Operations within high-growth SaaS environments, focusing on data-driven process management, Salesforce reporting, and cross-functional collaboration to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Field Sales ExperienceRevenue Operations ExpertiseSalesforce Reporting and DashboardsData Management SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementSalesforce ReportingSalesforce Dashboard CreationAI-Driven Tools UtilizationOperational Process Management

Soft Skills

Strong Communication SkillsInitiativeProject OwnershipPrioritizationAdaptability

Tools & Technologies

SalesforceSFDC Applications

Industry Keywords

SaaSMid-MarketEnterpriseCustomer ExperienceWorkflow Efficiency

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
Partner with cross-functional teams to scope and execute strategic projects reducing workflow friction and inefficiencies for the Services organization
Manage weekly and monthly business processes, escalating deviations from goals and expectations
Serve as the connective tissue between Services and the rest of the business
Handle ad-hoc reporting requests through Salesforce and other platforms
Advise sales leadership on operational approaches to business problems at scale
Oversee internal processes and systems across Implementation, Installation, and Customer Education
Bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
Collaborate with Sales, Support, and Product to improve the new customer experience

Requirements

What you’ll need

3+ years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments
Exceptional spreadsheet and data management skills
Experience building Salesforce reports and dashboards
Knowledge of how SFDC applications integrate with each other
Ability to enable sales on SFDC best practices and related tools
Experience partnering with Sales Leadership on weekly forecasting, territory alignment, ROE, QBRs, and related projects
Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
Ability to take initiative, own projects, and operate with little guidance
Ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
Strong written and verbal communication skills
Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

Comp & perks

Health benefits
Pharmacy benefits
Optical benefits
Dental care benefits
Paid time off
Sick time off
Short-term disability coverage
Long-term disability coverage
Life insurance
401(k) contribution (subject to eligibility requirements)
Potential restricted stock units for certain roles
Some interviews or new-hire training sessions may be held in person at one of Motive's global offices