Senior Collections Analyst

Motive

. Own end-to-end collections strategy and execution for a portfolio of large U.S.

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $88,000 - $121,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end collections strategies for large enterprise customers, utilizing strong analytical skills and data-driven decision-making to optimize collections processes and outcomes. Proficient in collaborating across finance and customer-facing teams to resolve complex billing and payment issues while ensuring compliance with U.S. Export Administration Regulations.

Highest-signal resume keywords

Collections Strategy DevelopmentPortfolio Health ManagementAutomation and AI ImplementationEnterprise Collections ManagementZuora Billing Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsAccounts ReceivableFinance OperationsDunning StrategyCollections ForecastingInvoice Status ManagementCash ApplicationProcess AutomationData AnalysisRisk Identification

Soft Skills

Analytical SkillsBusiness JudgmentCollaborationRelationship ManagementCommunication

Tools & Technologies

Zuora BillingERP PlatformsAutomation ToolsAI Workflow Design

Industry Keywords

U.S. Export Administration RegulationsInternational CollectionsHigh-Volume Recovery ModelsPayment Behavior AnalysisStakeholder Engagement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers
Prioritize collection actions based on amount, aging, payment behavior, dispute status, and risk
Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths
Serve as a trusted collections contact for customer finance and accounts-payable stakeholders
Secure, document, and monitor promises to pay; follow up on missed commitments and escalate material risks
Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues
Maintain account notes, invoice status, dispute reasons, payment commitments, and collection forecasts
Provide cash, aging, and at-risk-account updates and explain forecast changes and material variances
Identify and escalate credit, delinquency, and bad-debt risks; contribute to reserve, write-off, and close discussions
Lead or contribute to reviews of high-risk and strategically important accounts
Identify process, policy, reporting, and system issues; recommend and help implement scalable fixes and automation
Coordinate with the global collections team on account handoffs, coverage, and escalation criteria
Report directly to the Senior Manager, Collections
Work as a senior individual contributor with no direct reports

Requirements

What you’ll need

5+ years of experience in Collections, Accounts Receivable, or Finance Operations
Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models
Experience using automation and AI to improve workflow design, prioritization, and collections outcomes
Experience managing portfolio health, account health, invoice status, collections forecasting, and timely cash application
Experience with international collections across markets such as Canada and the UK/EU
Strong analytical skills and sound business judgment
Ability to use data to drive decisions and outcomes
Ability to partner across Revenue Accounting, Billing, Order Management, and customer-facing Account teams
Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment
Deep experience with Zuora Billing strongly preferred; experience with other billing or ERP platforms is a plus
Bachelor's degree in Finance, Accounting, Business, or a related field
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Employees must be authorized to receive access to Motive products and technology

Benefits

Comp & perks

Health, pharmacy, optical, and dental care benefits
Paid time off
Sick time off
Short-term disability coverage
Long-term disability coverage
Life insurance
401(k) contribution
Potential restricted stock units for certain roles
Some interviews or new-hire training sessions may be held in person at a global office