Senior Customer Education Consultant

Motive

. Develop customized training plans for individual customer accounts through discovery and kickoff calls .

Posted 11/11/2026full-timeRemote • United StatesSenior💰 $102,000 - $147,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and customer training, utilizing methodologies such as ADDIE and SAM to create effective learning experiences. Proficient in project management and stakeholder collaboration, with strong communication skills and fluency in French.

Highest-signal resume keywords

Instructional Design ExperienceSaaS Training DevelopmentELearning Tools ProficiencyProject Management SkillsFluency in French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignTraining DevelopmentNeeds AnalysisPerformance Data AnalysisAdult Learning PrinciplesADDIE ModelSAM ModelContent AuthoringA/V Script WritingCustomer Discovery

Soft Skills

Communication SkillsPresentation SkillsInterpersonal SkillsCritical ThinkingStakeholder Management

Tools & Technologies

Articulate 360CaptivateSCORM-compliant ModulesVirtual Training PlatformsContent Production Tools

Industry Keywords

Customer EducationTraining PlansVirtual Instructor-led TrainingTrain-the-Trainer ProgramsSaaS Environment

About the role

Key responsibilities & impact

Develop customized training plans for individual customer accounts through discovery and kickoff calls
Secure customer buy-in and formal approval for training plans
Facilitate virtual instructor-led training, onsite customer training, public webinars, and Train-the-Trainer programs
Coordinate with content production partners to prepare training materials
Conduct customer discovery sessions and define goals, personas, constraints, success metrics, and timelines
Design and execute Train-the-Trainer programs using the “see one, do one, teach one” methodology
Collaborate with Customer Education Specialists on tutorial videos, job aids, SCORM-compliant modules, and in-app guides
Apply instructional design principles to needs analysis, learning objectives, activities, and assessments
Manage projects and stakeholders throughout the content lifecycle
Analyze performance data and learner feedback to improve content and training approaches
Partner with cross-functional teams, subject matter experts, and enablement teams to maintain accurate, current, and cohesive customer education

Requirements

What you’ll need

Minimum of 3 years of hands-on instructional design experience, with significant experience developing and delivering customer-facing training in a SaaS environment
Experience facilitating virtual and/or classroom-based training sessions
Exceptional communication, presentation, and interpersonal skills
Ability to understand customers’ businesses, operating models, user roles, and goals and translate insights into tailored training plans
Discovery, critical thinking, stakeholder management, and solution-design skills
Understanding of adult learning principles and instructional design models such as ADDIE and SAM
Project management skills
Proficiency with eLearning and content authoring tools such as Articulate 360 and Captivate
Ability to write clear instructional copy, text, and A/V scripts
Excellent time management, organization, prioritization, and attention to detail
Fluency in French required
Spanish proficiency is an advantage
Willingness and ability to travel up to 40%
Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Benefits

Comp & perks

Health, pharmacy, optical and dental care benefits
Paid time off
Sick time off
Short-term and long-term disability coverage
Life insurance
401(k) contribution
Restricted stock units may be included in total compensation for certain roles
Some interviews or new-hire training sessions may be held in person at a global office