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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering sales engagement platforms, particularly Outreach, while ensuring data integrity and operational efficiency through effective communication and collaboration with cross-functional teams. Proficient in Salesforce administration, data analysis, and process documentation to support organizational goals.
Highest-signal resume keywords
Outreach AdministrationSalesforce Data SynchronizationOperational ReportingData Quality MonitoringCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationSQLData VisualizationBI ToolsProcess DocumentationWorkflow TroubleshootingData MappingTest Case DevelopmentOperational Process OwnershipSales Engagement Platform Support
Soft Skills
Clear CommunicationDetail-OrientedService-Minded ApproachSound JudgmentCollaboration
Tools & Technologies
SalesloftLinkedIn Sales NavigatorZoomInfoLeanDataSpreadsheets
Industry Keywords
GTM WorkflowsUser Access GovernanceData Handling ComplianceOperational HealthStakeholder Requirements
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Administer and support Outreach and related GTM workflows, including user access, settings, configuration, troubleshooting, and routine operational requests
- Maintain reliable Salesforce-Outreach data synchronization by investigating record, ownership, field-mapping, and workflow issues; document findings and coordinate fixes
- Triage support requests, identify root causes, communicate status, and escalate high-impact or cross-system incidents
- Monitor data quality, usage, and operational health; build or maintain reports and analyses
- Support governance for user access, roles, permissions, data handling, and compliant outbound workflows
- Translate stakeholder needs into requirements, process maps, test cases, and acceptance criteria
- Participate in testing and release activities, validate changes, maintain documentation, and provide user guidance and training
- Partner with Sales Operations, Sales leaders, Enterprise Systems, IT, Enablement, Legal, and other stakeholders
- Own assigned operational processes or system workstreams, track dependencies, and measure results
- Improve support, data hygiene, platform adoption, and operational reporting
Requirements
What you’ll need- Typically 3–5+ years of relevant experience, or equivalent practical experience demonstrating ownership of complex systems or operational workstreams
- Hands-on experience administering or supporting a sales engagement platform; Outreach experience is strongly preferred
- Experience with Salesloft or a comparable platform may also be relevant
- Working knowledge of Salesforce concepts such as records, objects, fields, ownership, reporting, and integrations
- Direct Salesforce administration experience is a plus
- Basic understanding of LinkedIn Sales Navigator, ZoomInfo, and LeanData
- Ability to independently investigate system, workflow, or data issues, identify likely root causes, validate findings, and explain conclusions clearly
- Experience managing operational requests and project work, prioritizing competing needs, and communicating status, risks, and dependencies
- Comfort working with spreadsheets and operational reports
- Experience with SQL, BI tools, or data visualization is a plus
- Clear written and verbal communication, sound judgment with sensitive data, and ability to collaborate across technical and nontechnical teams
- Detail-oriented, service-minded approach with ability to balance timely user support and durable process improvements
- Experience documenting business processes, requirements, test plans, or system changes
- Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Benefits
Comp & perks- Equal opportunity employer committed to a diverse and inclusive workplace
- Some interviews or new-hire training sessions may be held in person at one of Motive's global offices