Reservation, Customer Service Agent

Motodynamics Group

. Communicate effectively and provide excellent customer service over the phone .

Posted 11/10/2026full-timeAthens • GreeceJuniorMid-Level💰 €132 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills in both Greek and English, with a focus on problem-solving and managing reservations effectively. Experienced in handling customer inquiries and complaints to ensure a seamless rental experience.

Highest-signal resume keywords

Customer ServiceBilingual CommunicationProblem-SolvingReservation ManagementSales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservation ProcessingComplaint ResolutionSales TechniquesEmail CommunicationPhone Communication

Soft Skills

Effective CommunicationFlexibilityProfessionalism

Industry Keywords

Call Center ExperienceCustomer InquiriesRental ExperienceService PromotionShift Work

About the role

Key responsibilities & impact

Communicate effectively and provide excellent customer service over the phone
Process and manage reservations via phone or email
Address and resolve customer complaints or concerns professionally
Process requests for reservation changes or cancellations and provide alternative solutions
Promote additional services or products, such as insurance or vehicle upgrades
Handle customer inquiries and ensure a seamless rental experience

Requirements

What you’ll need

2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
An excellent communicator in both Greek & English; any other language will be considered an asset
Problem-solving skills to address and resolve issues during the reservation or rental process
Flexibility to work in shifts, including holidays

Benefits

Comp & perks

Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2025, 2024) and be part of our unique culture
Private health insurance for you and your family including annual health check-up
Ticket Restaurant Meal Allowance – €132/month (maximum allowable amount)
Pension plan
Annual bonus scheme
Educational support benefit for employees’ children from nursery school through High School
Career growth, internal mobility & role-based training opportunities
Discounts on corporate services and products
Special offers at selected gyms & tuition discounts at partner educational institutions
A buddy to support you with your onboarding
The opportunity to work and grow within a Group that drives change
Equal opportunity employer committed to an inclusive workplace