Customer Success Manager – Flemish Speaker

MotorK

. Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership .

Posted 9/17/2026full-timeAntwerp • BelgiumMid-LevelSenior💰 €40,000 - €50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within the SaaS and digital product sectors, with a strong focus on customer onboarding, digital marketing strategies, and stakeholder relationship management. Proficient in tracking key account metrics and driving product adoption in the B2B automotive dealer industry.

Highest-signal resume keywords

Account Management OwnershipCustomer OnboardingDigital Marketing StrategyStakeholder ManagementB2B Automotive Dealer Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessDigital MarketingLead GenerationProject ManagementSaaSWeb TechnologiesCMSSEO ConceptsAccount Metrics TrackingProduct Adoption

Soft Skills

CommunicationRelationship BuildingProactive ApproachGoal-Oriented Mindset

Industry Keywords

B2BAutomotiveDealerK MethodNPSRetentionTime-to-Go-Live

About the role

Key responsibilities & impact

Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership
Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer’s digital strategy and signed SLA
Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution
Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals
Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method
Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates

Requirements

What you’ll need

Previous experience in Sales, Account Management, or Customer Success, ideally within a SaaS or digital product environment
Digital marketing strategy knowledge
Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership
Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry
Project management mindset with proven ability to bridge business requirements and technical delivery teams
Exceptional stakeholder management, communication, and relationship-building skills
Native Flemish speaker
Fluency in French and English
A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation

Benefits

Comp & perks

Commission plan: between 10 and 20% of fixed salary
Relocation support package
Meal Vouchers (for each day worked) 8€
ECO Vouchers
Hospitalisation Insurance
Mobile phone and SIM
Three days of onboarding in our Milan office, with evening team building event
Bi-monthly appointment for collaboration days, with free breakfast in the office
Modern centrally located office, with gym onsite
Internal training paths and support with external education
Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
Company benefits including discounts on famous brands