Part-Time Loan Servicing Specialist

Mountain America Credit Union

. Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships .

Posted 10/30/2026part-timeRemote • Utah • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer loan servicing, including problem resolution, compliance with federal regulations, and effective communication with members and teams. Proficient in using Symitar and Microsoft Office to manage loan processes and enhance member relationships.

Highest-signal resume keywords

Consumer Loan ServicingSymitar ProficiencyCustomer Service ExperienceMicrosoft Office SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Problem ResolutionInterest CalculationsPayment AdjustmentsCredit Reporting DisputesLoan Payoff ProcessingTyping Speed of 35 Words Per Minute10-Key Experience

Soft Skills

Professional CommunicationCreative Problem SolvingRelationship Building

Tools & Technologies

SymitarMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Credit UnionConsumer LoansFederal RegulationsLoan ServicingCompliance Reviews

About the role

Key responsibilities & impact

Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships
Answer calls from an inbound queue regarding booked consumer loan products
Assist with outbound follow-up calls, chats, emails, and fax requests
Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses
Assist with loan correction requests, including interest calculations, credit reporting disputes, payment adjustments, and other loan corrections
Perform loan, share, payment, and error adjustments in Symitar
Handle loan payoff requests accurately and promptly
Record all interactions and resolution efforts in Symitar
Advise on servicing requests involving adjustments, credit reporting, flood insurance, subordinations, reconveyances, SCRA benefits, and check payments/payoffs
Support loan protection questions, including proof of insurance and debt cancellation products
Liaise with the Titles team regarding collateral vehicle titles and MACU liens
Maintain detailed knowledge of consumer loans, processes, products, promotions, and regulations through ongoing training and internal communications
Educate callers on loan processes and regulations and interpret loan documents
Comply with federal regulations and credit union guidelines
Build cooperative relationships with branches, Service Center, and support teams
Uphold professional communication, including during escalated situations
Respond through email, chat, and Online branch messaging systems
May assist in training other Loan Servicing employees
Perform other duties as assigned

Requirements

What you’ll need

Minimum of one year customer service or contact center experience required
Minimum of one year banking or other financial experience preferred
High school diploma or equivalent
Basic computer operating skills
Basic phone operating skills
Intermediate skills in Microsoft Office (Outlook, Word, Excel)
Proficiency in all relevant internal systems
Ability to speak and write in English
Professional phone, chat, and email etiquette
Critical thinking and creative problem solving
Must meet/exceed all performance expectations
Must be able to perform each job duty successfully
Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently
Ability to stand, walk, kneel, and crouch occasionally
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
Typing at least 35 words per minute preferred
Symitar and 10-Key experience preferred

Benefits

Comp & perks

Part-time employment
Reasonable accommodations during the application, interview, and employment process
Equal employment opportunity and affirmative action employer
ADA and Veterans employer