Residential Family Support Specialist – Swing Shift

Mountain Home

. Work directly with young mothers and their children to strengthen parenting skills, family functioning, and independence .

Posted 10/26/2026full-timeMissoula • Montana • United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in trauma-informed care, parenting education, and independent living skills while effectively collaborating with multidisciplinary teams to support young families. Proficient in maintaining confidentiality and compliance with HIPAA requirements, alongside strong documentation skills in electronic health records.

Highest-signal resume keywords

Trauma-Informed CareParenting EducationElectronic Health Record DocumentationStrong Communication SkillsCPR/First Aid Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Parenting PracticesIndependent Living SkillsEmotional RegulationHousehold ManagementMeal PreparationBudgetingTime ManagementProblem SolvingDocumentation SkillsChild Development Knowledge

Soft Skills

Interpersonal SkillsCollaborationCalmness Under PressureCoachingConflict Resolution

Tools & Technologies

Microsoft OfficeGoogle WorkspaceElectronic Health Record Systems

Certifications & Qualifications

CPR CertificationFirst Aid CertificationValid Driver's License

Industry Keywords

Community-Based ServicesResidential ServicesFamily SystemsStrengths-Based ApproachesMedicaid-Funded Services

About the role

Key responsibilities & impact

Work directly with young mothers and their children to strengthen parenting skills, family functioning, and independence
Model and coach developmentally appropriate parenting practices and healthy family interactions
Help residents establish consistent afternoon and evening routines, including meals, household responsibilities, bedtime preparation, and planning for the following day
Support childcare pick-ups and transitions back to the residence
Coach residents in daily living skills, including meal preparation, nutrition, budgeting, organization, hygiene, scheduling, and household management
Provide individualized, treatment-plan-directed Home Support Services focused on parenting, independent living, emotional regulation, household management, community participation, and access to resources
Plan purposeful activities that support residents' identified treatment goals
Support residents during appointments, errands, community activities, and other approved outings related to treatment goals
Coordinate with therapists, case managers, clinical supervisors, and other treatment-team members to support resident progress
Meet established service-delivery, productivity, and documentation expectations
Maintain an engaged, supportive presence during high-activity evening hours
Monitor resident and child safety and follow established safety plans and emergency procedures
Respond to conflict, distress, or behavioral escalation using trauma-informed strategies
Assist with transportation to childcare, appointments, treatment activities, errands, and other approved destinations
Complete accurate and timely HSS service notes, electronic health record documentation, and required tracking records
Communicate resident progress, family needs, emerging concerns, and barriers to treatment goals with appropriate team members
Coordinate with residential staff to support continuity between shifts
Maintain confidentiality and comply with HIPAA requirements
Collaborate with residential staff, childcare staff, case managers, therapists, and program leadership
Follow clinical and residential leadership direction
Participate in team meetings, supervision, training, and professional development
Support the upkeep and organization of the residential program as assigned

Requirements

What you’ll need

Experience working with young families, parents, children, or individuals receiving community-based or residential services
Knowledge of trauma-informed and strengths-based approaches
Ability to model and coach healthy boundaries, emotional regulation, parenting practices, and independent living skills
Strong verbal and written communication skills
Excellent interpersonal, time-management, and problem-solving skills
Ability to remain calm and professional during crises, conflict, or behavioral escalation
Ability to work collaboratively with residential, childcare, case management, and clinical staff
Ability to complete timely, accurate service documentation in an electronic health record
Competency using Microsoft Office, Google Workspace, and electronic health record systems
Ability to maintain confidentiality and comply with HIPAA requirements
Valid driver's license, acceptable driving record, and ability to meet agency transportation requirements
Ability to pass required background checks
Current CPR/First Aid certification or ability to obtain certification within 60 days of hire
Preferred: Bachelor's degree in Human Services, Social Work, Early Childhood Education, Psychology, or a related field, or an equivalent combination of education and relevant experience
Preferred: Experience providing Medicaid-funded services or completing service documentation
Preferred: Knowledge of family systems, child development, parenting education, and community resources

Benefits

Comp & perks

Health, dental, and vision insurance
Life and short-term disability insurance
Optional Aflac coverage and telehealth services
Employee Assistance Program (EAP)
SIMPLE IRA with a 3% employer match
Paid time off
Paid sabbatical