Customer Service Representative

Mouser Electronics

. Provide the highest level of service to customers by processing orders, quotes and assisting customers with catalog information.

Posted 11/5/2026full-timeEindhoven • NetherlandsJunior💰 €36,900 - €44,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively processing orders and quotes while ensuring customer satisfaction. Proficient in communication in Dutch and English, with a solid understanding of international order processing and currency management.

Highest-signal resume keywords

Customer Service ExperienceProfessional Communication SkillsOrder Processing AccuracyAnalytical SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingQuote GenerationCross-SellingUp-SellingInternational Order ProcessingCurrency ManagementProblem SolvingNegotiation SkillsPlanning SkillsOrganization Skills

Soft Skills

TeamworkSelf-MotivationResult OrientationInitiativeIntegrity

Certifications & Qualifications

Associate Degree

Industry Keywords

Customer SatisfactionCatalog InformationDelivery MonitoringProduct QualityCustomer Transactions

About the role

Key responsibilities & impact

Provide the highest level of service to customers by processing orders, quotes and assisting customers with catalog information.
Generate new and repeat business through customer service initiatives.
Accurately process customer transactions such as orders, quotes or returns.
Follow up with customers to ensure ongoing customer satisfaction and resolve concerns.
Provide information regarding availability of in-stock and out-of-stock items.
Provide cross-selling and up-selling opportunities, and offer associated products and promotional items.
Research and expedite customer orders.
Monitor and ensure delivery dates and product quality meet customer requirements.
Verify customer orders are processed correctly.
Confirm special handling orders are expedited.
Fill requests for catalogs, information or samples.
Support local Customer Service teams and other teams when needed.
Perform other duties as assigned.

Requirements

What you’ll need

Associate Degree
1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
Professional verbal and written communication skills in Dutch and English; additional knowledge of Danish and/or Norwegian language would be a plus.
Proficient in MS Office; experience with other systems are a plus.
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
Demonstrates profound planning and organization skills and works very structured.
Accountable and integer, energetic personality.
Self-motivated and result-oriented and a good team worker (cross-cultural).
Takes initiative to expand knowledge for position utilizing all available sources

Benefits

Comp & perks

One-year contract (with the intention to change it to permanent contract after 12 months)
13th month salary and holiday allowance
25 days of annual leave and paid special leave days
Pension contribution
Commuting allowance over 10km
Friend and Family Referral Bonus
Regular staff events
A wide range of training opportunities through our Mouser University
Access to exclusive discounts through our Corporate Benefits Portal