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Customer Service Representative
Mouser Electronics. Generate new and repeat business through customer service initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on satisfaction and quality, while effectively managing orders and transactions in both Czech and English. Proficient in MS Office and capable of handling international orders with attention to detail and organization.
Highest-signal resume keywords
Customer Service ExperienceProfessional Communication SkillsOrder Processing AccuracyAnalytical Problem SolvingCross-Cultural Team Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCross-SellingUp-SellingAnalytical SkillsProblem SolvingNegotiation SkillsPlanning SkillsOrganization SkillsMulti-Currency HandlingCustomer Order Research
Soft Skills
AccountabilityIntegrityEnergetic PersonalitySelf-MotivationResult Orientation
Tools & Technologies
MS OfficeCustomer Service Systems
Industry Keywords
Customer Service InitiativesCustomer SatisfactionProduct Quality MonitoringInternational OrdersPromotional Items
About the role
Key responsibilities & impact- Generate new and repeat business through customer service initiatives
- Process customer orders, quotes, returns and other transactions accurately
- Follow up with customers to ensure satisfaction and resolve concerns
- Provide availability information for in-stock and out-of-stock items
- Identify cross-selling and up-selling opportunities and offer associated products and promotional items
- Research and expedite customer orders
- Monitor delivery dates and product quality; verify orders are processed correctly
- Confirm special handling orders are expedited
- Fulfill requests for catalogs, information and samples
- Support local Customer Service teams and other teams as needed
- Perform other duties as assigned
Requirements
What you’ll need- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience
- Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality
- Ability to deal directly with customers and represent Mouser Electronics
- Professional verbal and written communication skills in Czech and English
- Proficient in MS Office; experience with other systems are a plus
- Ability to correctly work with multiple currencies and requirements for processing international orders
- Strong analytical, problem solving and negotiation skills
- Planning and organization skills; ability to work in a structured manner
- Accountable, integer and energetic personality
- Self-motivated, result-oriented and able to work as part of a cross-cultural team
- Initiative to expand knowledge using available sources
Benefits
Comp & perks- Permanent contract
- 25 days of annual leave and paid special leave days
- Fruit & Drinks
- Fully subsidized Multisport card
- Meal vouchers
- Friend and Family Referral Bonus
- Regular staff events
- A wide range of training opportunities through our Mouser University
- Attractive development opportunities