Customer Service Representative

Mouser Electronics

. Provide the highest level of service to customers by processing orders, quotes, and catalog-information requests .

Posted 9/15/2026full-timeMilan • ItalyJunior💰 €30,900 - €34,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on processing orders, quotes, and returns while ensuring customer satisfaction. Proficient in managing international orders and maintaining high standards of quality and organization.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingProfessional Communication SkillsAnalytical Problem SolvingMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingQuote GenerationCross-SellingUp-SellingInternational Order ManagementAnalytical SkillsProblem SolvingNegotiation SkillsPlanning SkillsOrganizational Skills

Soft Skills

Customer Satisfaction FocusSelf-MotivatedResult-OrientedTeam CollaborationInitiative

Tools & Technologies

MS OfficeCustomer Service Systems

Industry Keywords

Customer ServiceOrder ManagementCross-Cultural CommunicationQuality StandardsCatalog Management

About the role

Key responsibilities & impact

Provide the highest level of service to customers by processing orders, quotes, and catalog-information requests
Generate new and repeat business through customer service initiatives
Accurately process customer orders, quotes, and returns
Follow up with customers to ensure satisfaction and resolve concerns
Provide information about availability of in-stock and out-of-stock items
Provide cross-selling and up-selling opportunities and offer associated products and promotional items
Research and expedite customer orders
Monitor delivery dates and product quality; verify orders are processed correctly
Confirm special handling orders are expedited
Fill requests for catalogs, information, or samples
Support local Customer Service teams and other teams when needed
Perform other duties as assigned

Requirements

What you’ll need

1-2 years’ experience in a customer service role, or equivalent combination of education and experience
Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality
Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics
Professional verbal and written communication skills in Italian and English
Proficient in MS Office; experience with other systems are a plus
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders
Strong analytical, problem solving and negotiation skills
Profound planning and organization skills; works very structured
Accountable and integer, energetic personality
Self-motivated, result-oriented, and a good cross-cultural team worker
Takes initiative to expand knowledge for the position utilizing all available sources

Benefits

Comp & perks

Permanent employment contract
Competitive compensation
26 days of annual leave and paid special leave
Paid Time for doctors’ appointments
Meal vouchers
A wide range of training and development opportunities through our Mouser University
Employee referral bonus program
Access to exclusive discounts through our Corporate Benefits Portal
Complimentary fruit and beverages at the workplace
Regular staff events
A modern, friendly, and inclusive workplace environment
Long-term perspective with responsible tasks and attractive development opportunities