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Customer Service Representative
Mouser Electronics. Provide the highest level of service to customers by processing orders, quotes and catalog information requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on order processing, problem-solving, and effective communication. Proficient in managing customer inquiries and ensuring satisfaction while working collaboratively in a cross-cultural team environment.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingExcellent Communication SkillsAnalytical Problem-SolvingMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCross-SellingUp-SellingInternational Order ProcessingCatalog Management
Soft Skills
Strong Customer Service OrientationPlanning and OrganizationSelf-MotivatedEnergetic PersonalityNegotiation Skills
Industry Keywords
Customer SatisfactionProduct Quality MonitoringDelivery Date ManagementCross-Cultural TeamworkMulti-Currency Transactions
About the role
Key responsibilities & impact- Provide the highest level of service to customers by processing orders, quotes and catalog information requests
- Generate new and repeat business through customer service initiatives
- Process customer orders, quotes and returns accurately
- Follow up with customers to ensure satisfaction and resolve concerns
- Provide information about in-stock and out-of-stock item availability
- Identify cross-selling and up-selling opportunities and offer associated products and promotions
- Research and expedite customer orders
- Monitor delivery dates and product quality and verify orders are processed correctly
- Confirm special handling orders are expedited
- Fulfill requests for catalogs, information and samples
- Support local Customer Service teams and other teams as needed
Requirements
What you’ll need- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience
- Strong ability and desire to provide excellent customer service and maintain high standards of quality
- Commitment to achieving goals and ability to deal directly with customers and represent Mouser Electronics
- Excellent written and verbal communication skills in English; additional languages are a plus
- Proficient in MS Office; experience with other systems is a plus
- Ability to correctly work with multiple currencies and requirements for processing international orders
- Strong analytical, problem-solving and negotiation skills
- Planning and organization skills; ability to work in a structured manner
- Accountable, energetic personality
- Self-motivated, result-oriented and able to work as part of a cross-cultural team
- Initiative to expand knowledge using available sources
Benefits
Comp & perks- 25 days annual leave, increasing with service to 30 days, plus bank holidays
- Family Friendly policies
- Free parking
- Hybrid working
- Enhanced company pension
- Enhanced Sick Pay
- Employee recognition program
- A wide range of training opportunities through our Mouser University
- Company funded Health Cash Plan
- Friend and Family Referral Bonus
- Annual Performance appraisals
- Death in Service Benefit (Life assurance)
- Access to Employee Assistance Programme (EAP)