FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
Mouser Electronics. Provide high-level customer service by processing orders, quotes, returns, and catalog information requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, including order processing, problem-solving, and effective communication. Proficient in managing customer inquiries and ensuring satisfaction while supporting cross-functional teams.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAnalytical Problem-SolvingMS Office ProficiencyCross-Cultural Team Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuote GenerationReturns ManagementCross-SellingUp-SellingOrder VerificationCatalog FulfillmentInternational Order Management
Soft Skills
Strong InitiativeAccountabilityEnergetic PersonalitySelf-MotivationResult-Oriented
Industry Keywords
Customer SatisfactionDelivery MonitoringProduct Quality VerificationCustomer Service Initiatives
About the role
Key responsibilities & impact- Provide high-level customer service by processing orders, quotes, returns, and catalog information requests
- Generate new and repeat business through customer service initiatives
- Follow up with customers to ensure satisfaction and resolve concerns
- Provide availability information for in-stock and out-of-stock items
- Identify cross-selling and up-selling opportunities and promote associated products
- Research and expedite customer orders
- Monitor delivery dates and product quality; verify orders are processed correctly
- Expedite special handling orders
- Fulfill requests for catalogs, information, or samples
- Support local Customer Service teams and other teams as needed
Requirements
What you’ll need- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience
- Strong ability and desire to provide excellent customer service and maintain high quality standards
- Excellent written and verbal communication skills in English; additional languages are a plus
- Proficient in MS Office; experience with other systems is a plus
- Ability to work with multiple currencies and requirements for international orders
- Strong analytical, problem-solving, and negotiation skills
- Planning and organization skills; structured working style
- Accountable, energetic personality
- Self-motivated, result-oriented, and able to work cross-culturally in a team
- Initiative to expand job-related knowledge
Benefits
Comp & perks- 25 days annual leave, increasing with service to 30 days, plus bank holidays
- Family Friendly policies
- Free parking
- Hybrid working
- Enhanced company pension
- Enhanced Sick Pay
- Employee recognition program
- Training opportunities through Mouser University
- Company funded Health Cash Plan
- Friend and Family Referral Bonus
- Annual Performance appraisals
- Death in Service Benefit (Life assurance)
- Access to Employee Assistance Programme (EAP)
- Long-term perspective with responsible tasks and attractive development opportunities