Technical Support Representative I

Mouser Electronics

. Provide high-quality customer service to internal and external business contacts .

Posted 10/27/2026full-timeMansfield • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support for semiconductor and electronic components, alongside strong communication and organizational skills. Capable of multitasking and providing high-quality customer service while maintaining technical documentation and support.

Highest-signal resume keywords

Bachelor's Degree In Electronics EngineeringTechnical Support For CustomersProficiency In Block Diagrams And SchematicsProficient Use Of Microsoft Office SuiteUnderstanding Of Circuit Theory And Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Specifications UnderstandingTroubleshooting Printed Circuit Board AssembliesBasic Circuit TheoryTest Equipment ProficiencySystem-Level Configurations

Soft Skills

Professional Verbal CommunicationProfessional Written CommunicationAnalytical SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

Microsoft WindowsMicrosoft WordMicrosoft ExcelMicrosoft OutlookInternet

Industry Keywords

Semiconductor ComponentsElectromechanical ComponentsInterconnect ComponentsEmbedded ComponentsOptoelectronic Components

About the role

Key responsibilities & impact

Provide high-quality customer service to internal and external business contacts
Assist customers with component selection and associated product support
Provide Mouser website and online chat support
Teach customers to navigate the Mouser website and find information
Communicate requirements with customers, suppliers, Customer Service, Products, and other departments
Attend and contribute to supplier trainings and company meetings
Support the Local Customer Service team and other teams as needed
Participate in the company total quality process
Maintain phone and chat coverage during scheduled work hours
Make independent decisions under close supervision
Travel to supplier training seminars and represent Mouser at trade shows
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in electronics engineering or equivalent field of study
Minimal or no experience in the job
Understanding of technical specifications for semiconductor, electromechanical, interconnect, embedded, and optoelectronic components and associated tools/accessories
Proficiency with block diagrams, schematics, test equipment, and test procedures for troubleshooting printed circuit board assemblies and sub-assemblies
Proficiency in basic circuit theory, analysis, design, and/or system-level configurations
Ability to provide technical support to external and internal customers
Proficient use of computers, networks, Microsoft Windows, Internet, Microsoft Word, Excel, Outlook, and other software
Proficient typing, writing, and math skills
Professional verbal and written communication skills in English and additional languages when required
Strong analytical, organizational, and time management skills
Ability to multitask and work thoroughly and independently
Regular attendance and maintaining phone/chat coverage during scheduled work hours
Ability and willingness to travel to supplier training seminars and represent Mouser at trade shows
All applicants must be at least 18 years of age
For positions requiring ITAR-controlled information or hardware, must be a U.S. person under ITAR

Benefits

Comp & perks

Competitive pay and benefits
Business casual dress environment
State-of-the-art facility
Experienced management team with vision and a passion for growth