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Web Experience Manager
Mouser Electronics. Provide direct line management for a multi-disciplinary Web Experience team including Product, UX, Ecommerce Analytics, Customer Support and related roles .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing multi-disciplinary teams, fostering employee development, and driving performance management within eCommerce and digital platforms. Proficient in stakeholder management and communication, with a focus on enhancing team capabilities and operational efficiency.
Highest-signal resume keywords
Team LeadershipECommerce ManagementAgile MethodologiesStakeholder ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementData AnalysisWeb AnalyticsDigital AnalyticsEmployee DevelopmentHiring and OnboardingGoal AlignmentSuccession PlanningOrganisational Change ManagementCompliance Management
Soft Skills
CoachingMentoringCommunicationCollaborationProblem-Solving
Tools & Technologies
BI ToolsWeb Analytics PlatformsDigital PlatformsECommerce Platforms
Industry Keywords
Customer Experience ManagementDigital PlatformsCross-Functional TeamsEmployee RelationsTeam Productivity
About the role
Key responsibilities & impact- Provide direct line management for a multi-disciplinary Web Experience team including Product, UX, Ecommerce Analytics, Customer Support and related roles
- Provide coaching, mentoring and career development through regular one-to-one meetings and development planning
- Support performance management, succession planning, goal alignment and employee growth
- Identify skills gaps, performance risks and development opportunities and create plans to strengthen team capability
- Establish and maintain a professional, collaborative and effective working environment
- Serve as the primary local point of contact for employee relations matters and team-related issues
- Support organisational change initiatives, team communications and evolving ways of working
- Lead local hiring activities, including interviewing, candidate selection and onboarding
- Partner with corporate functional leaders on hiring, workforce planning and departmental needs
- Serve as the local anchor within a matrix operating model and clarify responsibilities, expectations and reporting relationships
- Resolve role ambiguity, communication gaps and organisational friction across teams and regions
- Manage local team logistics including hybrid working arrangements, onsite attendance, leave coordination and location-specific considerations
- Ensure employees have appropriate tools, access, training and support
- Represent local team needs, feedback and organisational risks to corporate leadership
- Maintain compliance with company policies, procedures and documentation requirements
- Develop effective relationships with functional leaders, business stakeholders and support partners
- Communicate organisational updates, risks, employee concerns and development opportunities across leadership groups
- Manage daily operations, team productivity, engagement and performance to meet department and company objectives
Requirements
What you’ll need- Bachelor’s Degree in any field, or minimum of 3 years prior work experience relevant to the team managed
- Internal candidates: minimum 2 years as a highly performing Mouser Team Lead or Supervisor
- External candidates: minimum 3 years as a supervisor or higher-level management position
- 8+ years of overall industry experience in eCommerce, digital platforms, and web/customer experience management
- 3+ years of experience leading cross-functional teams including Product, Analytics, and Support roles
- Experience working in Agile or product-centric delivery environments
- Familiarity with BI tools, web analytics platforms and frameworks
- Strong understanding of eCommerce platforms, customer journeys, and digital analytics
- Proven experience using data and insights to influence product and business decisions
- Experience working with globally distributed teams
- Excellent stakeholder management, communication, and leadership skills
- Bachelor’s degree in Business, Technology, Engineering, or a related field preferred; advanced degree preferred
Benefits
Comp & perks- Hybrid working arrangements
- Onsite attendance requirements managed locally
- Leave coordination
- Tools, access, training and support to perform effectively
- Career development and learning opportunities
- Coaching, mentoring and regular development planning
- Professional development
- Continuous learning opportunities