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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the admissions process, including guiding families through enrollment requirements and maintaining accurate records in CRM and SIS. Strong ability to analyze admissions metrics and improve customer service processes while providing exceptional support to prospective families.
Highest-signal resume keywords
Admissions Process ManagementCustomer Service SkillsData Management SkillsProficiency in CRM PlatformsExperience in Student Information Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Admissions Process ManagementData ManagementEnrollment RequirementsFinancial Aid KnowledgeCustomer Service Ticket HandlingTrend AnalysisMicrosoft OfficeGoogle SuiteSIS ProficiencyCRM Proficiency
Soft Skills
Strong Communication SkillsOrganizational SkillsAbility to Work IndependentlyTeam CollaborationNurturing Prospective Families
Tools & Technologies
Student Information SystemsCRM Platforms
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
EnrollmentStudent ServicesEducation Savings AccountsFinancial AidTuition Assistance Programs
About the role
Key responsibilities & impact- Serve as the primary point of contact for prospective families
- Guide families on enrollment requirements, tuition, financial aid, and program offerings
- Manage the admissions process from inquiry through enrollment
- Review and verify enrollment documents, including proof of residency and transcripts
- Collaborate with Educational Concierge staff on academic pathway selection
- Maintain admissions records in the SIS and CRM
- Conduct virtual open houses and information meetings
- Coordinate with marketing and recruitment teams on admissions messaging
- Stay current on state-specific ESA programs and financial aid opportunities
- Manage CRM customer service tickets and resolve or escalate inquiries and technical issues
- Log customer interactions and maintain detailed family notes
- Nurture prospective families through the enrollment decision
- Track and report admissions metrics including response times, conversion rates, and family engagement
- Analyze trends and improve admissions and customer service processes
- Maintain accurate prospect and family data in the CRM
- Perform other duties as assigned
Requirements
What you’ll need- 2 years of experience in admissions, enrollment, student services, or a related field, preferably in an online or private school setting
- Proficiency in student information systems (SIS), CRM platforms, and Microsoft Office/Google Suite
- Familiarity with education savings accounts (ESAs), financial aid, or tuition assistance programs is a plus
- Strong customer service and communication skills
- Strong organizational and data management skills
- Experience with CRM platforms and handling customer service tickets is a plus
- High school diploma required
- Bachelor's degree preferred
- Ability to work independently in a remote setting while collaborating effectively with a team
- Applicants must be authorized to work for any employer in the U.S.
- Employment Visa sponsorship is unavailable
Benefits
Comp & perks- Company-provided laptop
- Educational Concierge access for families
- Goal-oriented student progress tracking
- Community-focused virtual learning programs
- At-will employment
- Equal employment opportunity