Customer Experience Specialist – Education

Movate

. Monitor and manage communication channels to triage incoming customer, partner, and internal inquiries .

Posted 10/27/2026full-timeHeredia • Costa RicaJunior💰 CRC 500,000 - CRC 700,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing communication channels and supporting certification programs, with a strong focus on customer service and collaboration. Proficient in utilizing learning management systems and knowledge management tools to enhance education and training processes.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsGoogle Apps ProficiencyTicketing Systems ExperienceKnowledge Management Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Certification ManagementRecord KeepingAccess TroubleshootingDocumentation AccuracyTraining Support

Soft Skills

Organizational AbilitiesTime ManagementPositive AttitudeProactive MindsetPresentation Skills

Tools & Technologies

Learning Management System (LMS)Learning Experience Platform (LXP)JiraSalesforceGoogle Sheets

Industry Keywords

Customer InquiriesCertification ProgramsKnowledge ManagementContinuous ImprovementTechnical Support

About the role

Key responsibilities & impact

Monitor and manage communication channels to triage incoming customer, partner, and internal inquiries
Respond to basic questions related to training programs using approved templates and guidelines
Communicate with internal teams, business partners, and key stakeholders
Support certification programs by managing voucher issuance, tracking, and record keeping
Address certification inquiries, troubleshoot basic issues, and support recertification activities
Create, issue, and maintain candidate badges and certification records
Monitor and process candidate accommodation requests in line with internal policies
Ensure documentation links are accurate, functional, and aligned with intended content
Monitor education and knowledge channels for related inquiries
Triage knowledge portal access issues and respond to reports of broken links
Assist with audits and reviews of knowledge content
Support administration of learning platforms (LMS/LXP), including basic access and permissions troubleshooting
Contribute to continuous improvement initiatives for education and knowledge management processes

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 1+ years of experience in a customer service environment
Previous experience working in a technical support organization is a plus
Ability to work independently and collaborate with others with a positive attitude
Excellent written and verbal communication skills
Experience with Google Apps, especially Google Sheets
Experience with ticketing systems (Jira, Salesforce)
Chat-related support experience
Strong organizational and time management abilities
Proactive, self-motivated, and customer-focused mindset
Advanced English proficiency (C1 level)
Good presentation and facilitation skills
Experience supporting training, certification, or learning platforms
Familiarity with knowledge management systems or portals