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Movate

Technical Support Representative

Movate

. Provide technical support to customers via phone and web-based ticketing systems .

Posted 10/9/2026full-timeHeredia • Costa RicaJunior💰 CRC 500,000 - CRC 600,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with proficiency in troubleshooting hardware, software, and network issues. Maintains high customer satisfaction through effective communication and adherence to Service Level Agreements.

Highest-signal resume keywords
Technical Support ExperienceAdvanced English Proficiency (C1)Proficiency With Windows OSStrong Troubleshooting SkillsFamiliarity With Support Platforms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingDiagnostic SkillsWindows OS ProficiencySoftware InstallationConfigurationDeploymentTechnical SupportHelp Desk ExperienceKnowledge Base DocumentationService Level Agreement Compliance
Soft Skills
Excellent Communication SkillsAttention To DetailOrganizational SkillsTeam CollaborationIndependent Work Ability
Tools & Technologies
SalesforceZendeskServiceNowWeb-Based Ticketing Systems
Certifications & Qualifications
IT/Computing-Related EducationTechnical Support Certification
Industry Keywords
Customer SupportHelp DeskTechnical AssistanceService Level Agreements

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide technical support to customers via phone and web-based ticketing systems
  • Troubleshoot and resolve issues related to hardware, software, and network failures
  • Escalate unresolved issues to higher support tiers while ensuring a smooth transition and customer satisfaction
  • Meet or exceed Service Level Agreements (SLAs)
  • Contribute to the internal knowledge base by documenting common issues and solutions
  • Maintain detailed and accurate records of all support interactions

Requirements

What you’ll need
  • High School diploma or equivalent
  • Advanced English proficiency (C1 level)
  • Minimum 6 months of experience in technical support or a help desk environment
  • IT/computing-related education or certifications
  • Proficiency with Windows OS (Windows 7 and above)
  • Ability to install, configure, and deploy Windows-based software
  • Familiarity with support platforms such as Salesforce, Zendesk, ServiceNow, etc.
  • Strong troubleshooting and diagnostic skills for software, hardware, and networks
  • Able to work independently and collaboratively within a team
  • Excellent written and verbal communication skills
  • High attention to detail and well-organized