Customer Support Representative, Guest Relations

Moving Doors

. Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses .

Posted 9/25/2026full-timeMarousi • GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional guest service capabilities, with strong communication skills in English and Greek, and a proven ability to manage multiple priorities in a fast-paced environment. Possesses well-developed problem-solving and decision-making skills, ensuring effective resolution of guest inquiries and concerns.

Highest-signal resume keywords

Guest Relations ExperienceBilingual Communication SkillsTime ManagementProblem-Solving SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsAttention to Detail

Industry Keywords

HospitalityCustomer SupportGuest Service StandardsOperational RequirementsHigh-Pressure Situations

About the role

Key responsibilities & impact

Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses
Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies
Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately
Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations
Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience

Requirements

What you’ll need

Minimum 2 years of experience in hospitality, guest relations, or other customer support roles
Excellent verbal and written communication skills, with strong interpersonal abilities both in English and Greek
Strong time management and organizational skills, with the ability to manage multiple priorities
Well-developed problem-solving and decision-making skills
Ability to perform effectively in a fast-paced, dynamic environment
High attention to detail and a genuine commitment to delivering exceptional guest service
Customer-focused mindset with a solid understanding of hospitality service standards

Benefits

Comp & perks

Competitive compensation package, based on experience
Opportunities for professional growth and development
Monthly prepaid card for meals allowance
Private health insurance