Customer Support Representative – Guest Relations

Moving Doors

. Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses .

Posted 9/25/2026full-timeLimassol • CyprusJuniorMid-Level💰 €18,000 - €20,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong guest relations capabilities with a focus on delivering exceptional service and effective problem-solving in a fast-paced environment. Proficient in managing multiple priorities while maintaining high standards of communication and organizational skills.

Highest-signal resume keywords

Guest Relations ExperienceBilingual Communication SkillsTime ManagementProblem-Solving SkillsCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal AbilitiesOrganizational SkillsAttention to Detail

Industry Keywords

HospitalityCustomer SupportGuest InquiriesService StandardsOperational Requirements

About the role

Key responsibilities & impact

Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses
Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies
Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately
Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations
Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience

Requirements

What you’ll need

Minimum 2 years of experience in hospitality, guest relations, or other customer support roles
Excellent verbal and written communication skills, with strong interpersonal abilities both in English and Greek
Strong time management and organizational skills, with the ability to manage multiple priorities
Well-developed problem-solving and decision-making skills
Ability to perform effectively in a fast-paced, dynamic environment
High attention to detail and a genuine commitment to delivering exceptional guest service
Customer-focused mindset with a solid understanding of hospitality service standards

Benefits

Comp & perks

Competitive compensation package, based on experience
Opportunities for professional growth and development
4 complimentary nights stay per year in an apartment in Athens
Private health insurance