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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and communication skills while managing a customer support team in a fast-paced online betting environment. Proficient in performance monitoring, coaching, and ensuring compliance with quality standards.
Highest-signal resume keywords
Team LeadershipCustomer Support ManagementPerformance MonitoringLive Chat Support SystemsTurkish Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportPerformance TrackingKPI ManagementCoachingTraining
Soft Skills
LeadershipCommunicationProblem-SolvingOrganizational SkillsTime Management
Tools & Technologies
Live Chat Support SystemsPerformance Monitoring Tools
Industry Keywords
Online BettingGamingIGamingCall Center ExperienceCustomer Service Standards
About the role
Key responsibilities & impact- Lead, motivate, and supervise a team of customer support representatives working on an online betting platform
- Monitor daily operations and ensure high-quality customer service via live chat and offline messaging
- Track team performance, productivity, and key performance indicators (KPIs)
- Provide regular coaching, feedback, and training to team members
- Handle escalated customer inquiries and support agents in resolving complex issues
- Prepare performance reports and communicate results to management
- Ensure compliance with company policies, procedures, and quality standards
- Coordinate shift schedules and ensure smooth 24/7 operations
Requirements
What you’ll need- Minimum 1 year of experience as a Team Leader or Supervisor in customer support, call center, or a similar environment
- Turkish: Minimum B2 level
- English: Minimum B1 level
- Previous experience in online betting, gaming, or iGaming projects is a plus
- Strong leadership, communication, and problem-solving skills
- Ability to manage team performance and work under pressure
- Good organizational and time-management skills
- Experience with live chat support systems and performance monitoring tools is an advantage
- Flexibility to work in rotating shifts, including weekends and holidays
Benefits
Comp & perks- Flexible work culture with remote work, office-based, and hybrid working options
- Professional development opportunities
- Teamwork, leadership, and professional development valued