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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing patient support strategies within the ophthalmology sector, leveraging data-driven insights to enhance access and affordability. Strong ability to lead cross-functional teams and influence stakeholders while ensuring compliance with regulatory standards.
Highest-signal resume keywords
Patient Support Program DevelopmentCross-Functional LeadershipData-Driven Decision MakingOphthalmology Market InsightsStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EngagementBuy-and-Bill Access DynamicsProgram DocumentationImplementation PlansKPI DefinitionPerformance DashboardsMarket IntelligenceReimbursement PathwaysStrategic ThinkingAnalytical Skills
Soft Skills
Communication SkillsCollaboration SkillsProblem SolvingAdaptabilityAttention to Detail
Industry Keywords
OphthalmologyRetinaSpecialty CareFDA ComplianceHIPAA ConsiderationsPatient JourneyCustomer-Centric EnhancementsField ReimbursementAdverse-Event ReportingRegulatory Requirements
About the role
Key responsibilities & impact- Lead the access and affordability vision and strategy for the US Ophthalmology portfolio
- Identify patient, caregiver, provider, and account-level barriers affecting treatment access, initiation, adherence, and persistence
- Translate ophthalmology market insights into patient support strategies aligned with brand objectives
- Represent access and affordability strategy in cross-functional planning and launch teams
- Integrate patient support priorities into annual brand planning and long-range portfolio strategy
- Own affordability- and adherence-related strategic decisions and lead process mapping and cross-functional coordination for go-to-market implementation
- Translate brand priorities into program requirements, business rules, patient experience objectives, and success metrics
- Collaborate with the Patient Engagement CoE to enhance patient support capabilities and incorporate industry best practices
- Serve as the ophthalmology subject matter expert in patient support program development
- Define measurement frameworks, access and affordability KPIs, data requirements, and performance dashboards
- Integrate data sources and synthesize patient experience, operational, and vendor performance insights
- Use data-driven insights to optimize customer experience strategy, patient touchpoints, channels, launch readiness, and patient support program evolution
- Lead patient support strategy development for new product launches and major indication expansions
- Align access and affordability strategies with payer, provider, contracting, reimbursement, and field engagement strategies
- Partner with Marketing, Market Access, Field Reimbursement, Provider Strategy, and the CoE to ensure launch readiness
- Support patient support positioning, messaging, training, and field-facing materials
- Ensure program strategy and execution comply with FDA promotional regulations, privacy/HIPAA considerations, OIG guidance, state laws, and adverse-event/product-complaint reporting requirements
- Partner with Legal and Compliance for approvals and monitoring
- Embed governance and guardrails into program operations
- Maintain understanding of retina practice workflows, patient journeys, reimbursement challenges, and treatment access barriers
- Identify friction points affecting therapy initiation and continuity
- Champion customer-centric enhancements that simplify access and improve patient and provider experience
- Design support solutions that help practices navigate buy-and-bill reimbursement environments
Requirements
What you’ll need- Bachelor's degree or equivalent (BA/BS); MBA or equivalent preferred
- 5+ years designing, scaling, or optimizing patient affordability and/or access programs and/or high-volume buy-and-bill patient support models with measurable outcomes
- Knowledge of buy-and-bill access dynamics, medical benefit reimbursement pathways, and distribution ecosystem
- Strong understanding of patient support program models and Hub services
- Awareness and understanding of US commercial and regulatory requirements
- Demonstrated strategic thinking, problem solving, analytical, and planning skills
- Experience creating and maintaining program documentation, playbooks, and implementation plans
- Ability to plan, prioritize, execute, anticipate challenges, and iterate with a growth mindset
- Strong cross-functional leadership and ability to influence without direct authority across complex or matrixed enterprise teams
- Strong collaboration skills and business agility; adaptability and comfort with change
- Ability to leverage data analytics, customer insights, and market intelligence to guide business decisions and measure program outcomes
- Strong written and verbal communication skills, including strategy communications, direct customer engagement, and executive presentations
- High degree of integrity and ethics
- Strong attention to detail and documentation discipline
- Resilience, adaptability, and growth mindset
- Preferred: ophthalmology, retina, specialty biologic, or specialty care experience
- Preferred: product launch experience
- Preferred: experience working with Field Reimbursement Managers, reimbursement support vendors, or related provider-facing support capabilities
- Required skills include Communication Sciences, Cross-Functional Leadership, Customer Insights, Data-Driven Decision Making, Digital Consumer Engagement, Influencing Without Authority, Ophthalmology, Patient Engagement, Patient Support, Product Launches, Retinal Examination, Strategic Planning, and Strategic Thinking
- US and Puerto Rico residents only
- No visa sponsorship
Benefits
Comp & perks- Annual bonus eligibility
- Long-term incentive eligibility, if applicable
- Medical, dental, and vision healthcare
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation days
- Compassionate days
- Sick days
- Hybrid work arrangement
- No relocation required