Associate Director, Program/Project Management Metrics Analytics & Performance

MSD

. Lead project management for the development, delivery, and maintenance of a portfolio of metrics and analytics projects supporting strategic decisions, planning/execution, and performance monitoring across Global Clinical Trial Operations .

Posted 10/9/2026full-timeUnited StatesSenior💰 $142,400 - $224,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Project Management, including Agile and Waterfall methodologies, with a strong focus on Clinical Data Management and adherence to Good Clinical Practice (GCP) standards. Proficient in utilizing reporting tools like Qlik Sense and Power BI to support strategic decision-making and performance monitoring.

Highest-signal resume keywords

IT Project ManagementAgile MethodologyClinical Data ManagementQlik SensePower BI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSystem Development Life Cycle (SDLC)System TestingQuality Management ToolsSQLData AnalysisUser Acceptance Testing (UAT)Change ManagementProcess ImprovementMetrics Development

Soft Skills

LeadershipConflict ResolutionTeamworkCommunicationCustomer Service Orientation

Tools & Technologies

MS OfficeReporting ToolsModelling ToolsTraining ToolsService Level Agreements (SLAs)

Industry Keywords

Clinical ResearchGood Clinical Practice (GCP)Good Clinical Data Management Practice (GCDMP)Stakeholder ManagementProcess Owners

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Lead project management for the development, delivery, and maintenance of a portfolio of metrics and analytics projects supporting strategic decisions, planning/execution, and performance monitoring across Global Clinical Trial Operations
Collect, assign, track, and prioritize requests for system upgrades, modifications, and bug fixes
Manage development timelines and resources using Agile and Waterfall methodologies, and coordinate releases, communications, and training
Approve change requests for upgrades, bug fixes, and data changes; coordinate release planning and business impact assessment with Research & Development IT
Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), including test cases, issue tracking, and deployment documentation
Collaborate with process owners, stakeholders, and Research & Development IT to develop business cases for new tools and solutions
Ensure business needs and functionality criticality are documented in System Development Life Cycle (SDLC) documentation
Coordinate communication of system changes to process owners, requestors, and stakeholders
Develop processes for access and support of released tools
Collaborate with MAP team members and Research & Development IT to maintain and review internal Service Level Agreements (SLAs)
Create user provisioning and deprovisioning processes with IT and support teams
Establish processes and guidelines for application data exchange and record retention

Requirements

What you’ll need

Bachelor's Degree or higher
8+ years of experience in IT Project Management
Basic understanding of system testing and providing training to user communities
Knowledge of quality management and control tools
Ability to evaluate process implications of system changes, deal with conflict, and bring issues to resolution
Ability to identify critical inputs and outputs driving business processes and dependencies between workflow and dataflow
Strong understanding of reporting tools such as Qlik Sense and Power BI, plus modelling and planning tools
Excellent teamwork and leadership skills, including conflict resolution expertise and discretion
Customer service orientation and ability to work effectively with clients, third-party vendors, quality, and IT management/staff
Leadership experience
Proficiency in MS Office
Commitment to continuous improvement
Analytical ability, good judgment, multitasking, and prioritization skills
Strong verbal and written communication skills
Ability to interact proficiently with all levels of management and exert influence to achieve results
Experience getting things done in a complex work environment
Preferred: 5+ years of experience in clinical research/clinical development
Preferred: Knowledge of SQL or other database/query tools
Required skills include Adaptability, Clinical Data Management, Communication Management, Customer Service Leadership, Driving Continuous Improvement, Good Clinical Data Management Practice (GCDMP), Good Clinical Practice (GCP), Influencing Skills, Mentoring Staff, Prioritization, Project Management, Results-Oriented, and Software Development Life Cycle (SDLC)

Benefits

Comp & perks

Annual bonus and long-term incentive, if applicable
Medical, dental, vision healthcare and other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Hybrid work arrangement
10% travel requirement
No relocation required