Associate Director, US Payroll Support – Global Payroll Supplier Manager

MSD

. Oversee the US payroll support function, including the ADP call center and ServiceNow payroll ticket management process .

Posted 10/27/2026full-timeRahway • New Jersey • United StatesSenior💰 $129,000 - $203,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in global payroll management, vendor relations, and process improvement, with a strong focus on leveraging technology such as AI and automation to enhance payroll operations. Proven ability to lead teams, optimize service delivery, and ensure compliance with contractual obligations.

Highest-signal resume keywords

Global Payroll ManagementADP Payroll SystemsVendor ManagementData AnalyticsProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll SystemsData AnalyticsAutomation ToolsProcess ImprovementService Delivery OptimizationChange ManagementVendor Performance MonitoringKPI EvaluationReporting Framework DevelopmentPayroll Software

Soft Skills

Strong CommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

ADPServiceNowAI ToolsMachine LearningPredictive AnalyticsWorkflow Automation Tools

Industry Keywords

Payroll SupportEmployee ExperienceContractual ComplianceGlobal Payroll StandardsService Level Agreements

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee the US payroll support function, including the ADP call center and ServiceNow payroll ticket management process
Ensure timely and accurate resolution of payroll inquiries and issues for US employees
Collaborate with internal teams and external vendors to resolve payroll inquiries and related issues
Evaluate and improve payroll support processes to enhance efficiency, accuracy, and employee experience
Lead payroll support teams and maintain the payroll knowledge base
Partner with the ADP Service Center to establish and manage centralized employee payroll support
Develop reporting frameworks that provide actionable insights into payroll operations
Leverage AI, automation, and advanced analytics to streamline payroll operations and improve service delivery
Partner with ADP and regional payroll providers to ensure service quality and contractual compliance
Establish processes for selecting and evaluating global payroll vendors
Implement global payroll standards and service level agreements
Monitor KPIs to evaluate vendor performance and SLA compliance
Address vendor performance issues and drive timely resolution
Collaborate with regional teams on vendor performance, business requirements, and country-specific priorities
Execute strategies to consolidate payroll providers across global markets

Requirements

What you’ll need

Based in Rahway, New Jersey, USA
Bachelor’s degree, current pursuit of degree completion, or equivalent relevant work experience
Minimum of 10 years of experience in global payroll and vendor management
Minimum of 8 years of experience with a master’s degree
Proficiency with payroll systems, particularly ADP
Familiarity with other global payroll platforms
Strong understanding of payroll software, data analytics, and automation tools
Experience in process improvement and service delivery optimization
Experience leading and supporting change management initiatives
Experience building and managing relationships with strategic vendors and business partners
Strong communication and interpersonal skills
Strong analytical and problem-solving skills
Experience leveraging AI, machine learning, predictive analytics, and workflow automation tools
US and Puerto Rico residents only
No visa sponsorship available
Valid driving license: No

Benefits

Comp & perks

Annual bonus and long-term incentive, if applicable
Medical, dental, vision healthcare and other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Hybrid work arrangement
10% travel requirement
No relocation required