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MSD

Customer Representative, Telesales

MSD

. Support customers with clinical product information, educational information, clinical training programs, and resources .

Posted 9/18/2026full-timeConnecticut • United StatesMid-LevelSenior💰 $71,900 - $113,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales and account management within the healthcare sector, with a strong focus on customer engagement, clinical product knowledge, and compliance with regulations. Proven ability to analyze performance metrics and develop strategic sales plans to optimize business opportunities.

Highest-signal resume keywords
Sales ExperienceAccount ManagementCustomer Engagement PlansVaccines KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales CampaignsSales ForecastingSales PresentationsSales ReportingSales Strategy DevelopmentSales SupportSales TrainingAnalyzing MetricsConsultative SellingHealthcare Environment Experience
Soft Skills
Interpersonal SkillsOrganizational SkillsTime ManagementIndependent WorkTeam Collaboration
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
PharmaceuticalBiotechMedical DeviceHealthcarePopulation HealthClinical TrainingCustomer TrustComplianceMarketing StrategiesCustomer Needs

About the role

Key responsibilities & impact
  • Support customers with clinical product information, educational information, clinical training programs, and resources
  • Engage pharmacies, medical groups, and physician offices to support population health and high-potential business opportunities
  • Identify customer needs, align products and services, support pull-through activities, and demonstrate value and improved health outcomes
  • Ensure activities comply with Company policies and US laws and regulations
  • Report to the Customer Team Leader and collaborate with Vaccine Field Sales and Vaccines Pharmacy Account Executive teams
  • Conduct 60% of HCP engagements remotely and travel for 40% of engagements and quarterly company meetings
  • Manage accounts and contracts through collaborative business planning and customer business reviews
  • Optimize vaccine purchases and inventory using contract terms and historical ordering patterns
  • Establish and track account performance metrics and adjust plans as needed
  • Apply vaccine portfolio, competitive brand, immunization recommendation, and protocol knowledge
  • Manage customer supply, product transition, and back-order challenges
  • Build customer trust and deliver value through high-quality sales engagements
  • Collaborate with customers and Field Sales counterparts to provide information and solutions
  • Develop value rationales for Company Vaccines and commercial offers
  • Ask strategic questions to understand healthcare needs and position vaccines and offers
  • Segment and prioritize assigned customers based on characteristics and buying behaviors
  • Allocate marketing and field resources to execute sales and marketing plans
  • Communicate clinical information and commercial offers in a customized, customer-relevant way

Requirements

What you’ll need
  • Candidate must live in the New York City Metropolitan Area, including NYC, Long Island, Northern New Jersey, Southern Connecticut, and West Chester County
  • S1: Bachelor’s degree with 0–3 years Sales experience OR high school diploma with at least 4 years of relevant work experience
  • S2: Bachelor’s degree with 3 or more years (36+ months) Sales experience OR high school diploma with at least 6 years of equivalent experience
  • Relevant experience may include professional sales, marketing, military, or pharmaceutical, biotech, medical device, healthcare, or scientific fields
  • Valid driver’s license
  • Demonstrated aptitude to excel in educational or professional roles
  • Ability to work independently and within a team environment
  • Strong organizational and time management skills
  • Excellent interpersonal and communication skills
  • Ability to convey technical concepts accurately and clearly
  • Prior technical/scientific or healthcare environment experience preferred
  • Previous sales, account management, consultative, or customer service experience preferred
  • Experience developing and executing customer engagement plans preferred
  • Understanding of marketing/sales or marketing/sales support functions/operations preferred
  • Ability to analyze metrics against objectives preferred
  • Vaccines experience preferred
  • Qualifying Leads
  • Sales Campaigns
  • Sales Forecasting
  • Sales Marketing Strategies
  • Sales Presentations
  • Sales Reporting
  • Sales Strategy Development
  • Sales Support
  • Sales Training
  • US and Puerto Rico residents only
  • No visa sponsorship

Benefits

Comp & perks
  • Annual bonus
  • Long-term incentive, if applicable
  • Medical, dental, and vision healthcare
  • Other insurance benefits for employee and family
  • Retirement benefits, including 401(k)
  • Paid holidays
  • Vacation
  • Compassionate days
  • Sick days
  • Remote work arrangement
  • No relocation required