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MSD

Director – Commercial Data, Animal Health

MSD

. Serve as the primary business lead and strategic partner for Customer MDM across the Commercial organization .

Posted 10/12/2026full-timeRahway • New Jersey • United StatesLead💰 $190,800 - $300,300 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Master Data Management, including governance, data quality practices, and commercial business processes. Proven ability to lead cross-functional teams, drive stakeholder alignment, and establish measurable business outcomes.

Highest-signal resume keywords
Customer Data ManagementMaster Data Management PrinciplesStakeholder LeadershipData Quality PracticesCommercial Business Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Brand MessagingBusiness MetricsData IntegrityDigital MarketingDirect MarketingFinancial AcumenMarket DevelopmentOperating ModelsPricing StrategiesProduct Ownership
Soft Skills
Global LeadershipStrategic AlignmentStrategic PlanningValue Realization
Tools & Technologies
CRM PlatformsMDM PlatformsCustomer Data EcosystemsAnalyticsIntegration Concepts
Industry Keywords
Data GovernanceCustomer EngagementSales OperationsMarketingCommercial Analytics

About the role

Key responsibilities & impact
  • Serve as the primary business lead and strategic partner for Customer MDM across the Commercial organization
  • Translate Commercial strategy, business priorities, and market needs into customer master data requirements
  • Build stakeholder alignment for decision-making, funding, prioritization, and adoption
  • Define and maintain business rules, policies, standards, and decision rights for customer master data
  • Establish data quality expectations, KPIs, and business controls
  • Drive data quality at the source by clarifying accountability in systems of record and upstream processes
  • Chair the Customer Data Governance Council and drive decisions, issue resolution, prioritization, and escalation
  • Act as business process owner for Customer MDM
  • Define and communicate business value related to sales force effectiveness, commercial execution, marketing accuracy, customer engagement, reporting, analytics, and customer satisfaction
  • Prioritize markets, business units, and use cases based on ROI, commercial impact, data readiness, and organizational readiness
  • Lead global change management and market readiness for Customer MDM rollout and improvement
  • Sponsor adoption, alignment, and sustained usage of Customer MDM capabilities
  • Coordinate stakeholder engagement, communication, business validation, training needs, and adoption feedback
  • Partner with Commercial, IT, Data & Analytics, Privacy, Compliance, Legal, and regional teams
  • Translate dependencies and decision needs across business, data, technology, privacy, and compliance stakeholders
  • Escalate privacy, compliance, legal, or policy decisions to accountable owners

Requirements

What you’ll need
  • Bachelor's degree and 10+ years industry experience
  • Proven stakeholder leadership across global, regional, market, Commercial, IT, Privacy, Compliance, and Data & Analytics stakeholders
  • Deep understanding of master data management principles, governance models, data quality practices, stewardship frameworks, and customer data lifecycle management
  • Strong understanding of commercial business processes, including customer engagement, sales operations, marketing, CRM, territory management, and commercial analytics
  • Experience leading cross-functional governance forums, driving alignment, resolving conflicts, and establishing decision rights
  • Ability to connect business processes, data ownership, source-system behavior, governance requirements, and adoption dynamics
  • Proven experience leading enterprise-scale transformations involving process standardization, organizational change, technology adoption, and operating model evolution
  • Ability to define business outcomes, establish measurable success metrics, and demonstrate ROI
  • Experience working across global, regional, and market organizations in matrixed environments
  • Strong understanding of CRM platforms, customer data ecosystems, analytics, integration concepts, and MDM platforms
  • Required skills: Brand Messaging, Business Metrics, Customer Data Management, Data Integrity, Digital Marketing, Direct Marketing, Financial Acumen, Global Leadership, Market Development, Operating Models, Pricing Strategies, Product Ownership, Strategic Alignment, Strategic Planning, Value Realization
  • No visa sponsorship
  • Valid driving license not required

Benefits

Comp & perks
  • Medical, dental, and vision healthcare
  • Other insurance benefits for employee and family
  • Retirement benefits, including 401(k)
  • Paid holidays
  • Vacation
  • Compassionate days
  • Sick days
  • Annual bonus eligibility
  • Long-term incentive eligibility, if applicable
  • Hybrid work arrangement