Director, Patient Access

MSD

. Provide strategic framework, guidance, development, and deployment of patient access and support hubs for specialty products, including upcoming US product launches .

Posted 9/29/2026full-timeNorth Wales • Pennsylvania • United StatesLead💰 $190,800 - $300,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient support programs and vendor partnerships within the pharmaceutical and healthcare sectors, with a strong focus on compliance and strategic planning to enhance patient access and support.

Highest-signal resume keywords

Patient Support ProgramsVendor Partnership ManagementUS Market Access LandscapeProject ManagementCompliance Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccessMarket AccessProgram DevelopmentOperational ImprovementBudget ManagementStrategic PlanningCross-Functional Team LeadershipPatient Assistance ProgramsComplex Stakeholder ManagementPharmaceutical Industry Knowledge

Soft Skills

Excellent Communication SkillsLeadership SkillsInterpersonal SkillsProblem-Solving SkillsPlanning Skills

Certifications & Qualifications

BA/BS Degree

Industry Keywords

PharmaceuticalBiotechHealthcarePatient Access BarriersRegulatory ComplianceUS Commercial TeamsPatient Journey ImprovementHub Operations

About the role

Key responsibilities & impact

Provide strategic framework, guidance, development, and deployment of patient access and support hubs for specialty products, including upcoming US product launches
Lead hub operations and continuous improvement efforts to support patients in a complex and evolving marketplace
Partner with brand teams to identify solutions for patient access barriers
Manage large and complex hub vendor partnerships
Work with the Patient Assistance Foundation to ensure consistent PAP referral business rules
Serve as primary budget point and quarterly business reviews/quarterly key results point for the Patient Access COE
Collaborate with legal and regulatory departments to ensure program compliance
Own and be accountable for projects and internal assignments
Develop annual strategies and tactics plans and provide ongoing strategic support to brand teams
Engage US Commercial teams to educate them on program possibilities, determine important and feasible features, select and contract with vendors, and establish programs
Manage Associate Directors and consultants assigned to US Hub programs

Requirements

What you’ll need

BA/BS degree
Minimum of 3 years in US Patient Support Programs
Minimum of 5 years in pharmaceutical, biotech, healthcare, or related commercial functions with experience in patient support, patient access and market access
Demonstrated success designing and implementing patient support programs that improve the patient journey
Expertise in managing large vendor/hub partnerships and complex, multi-stakeholder operational environments
Strong working knowledge of compliance frameworks governing patient support programs
Excellent written and verbal communication skills
Proven leadership and interpersonal skills
Proficiency in leading cross-functional teams
Strong understanding of the US market access landscape, including pharmacy and medical benefit structures
Strong problem-solving, planning, and execution skills
Ability to navigate ambiguity and lead through evolving business needs
Strong project management skills
No visa sponsorship available
10% travel required

Benefits

Comp & perks

Annual bonus
Long-term incentive, if applicable
Medical, dental, and vision healthcare
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate days
Sick days
Hybrid work arrangement