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MSD

Engagement Operations Coordinator, Patient Engagement

MSD

. Support day-to-day coordination of patient engagement activities, including scheduling, logistics, follow-up, and administrative support .

Posted 10/12/2026full-timeUnited StatesJunior💰 $96,200 - $151,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong organizational and time management skills to effectively coordinate patient engagement activities and manage multiple priorities. Proficient in Microsoft Office tools and experienced in compliance documentation and stakeholder communication within the healthcare or pharmaceutical sectors.

Highest-signal resume keywords
Project CoordinationPatient EngagementMicrosoft Office ProficiencyCompliance DocumentationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project CoordinationGrant ProcessingClinical Project ManagementDocumentation MaintenanceMeeting Facilitation
Soft Skills
Organizational SkillsTime ManagementInterpersonal SkillsAttention to DetailCollaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft SharePointMicrosoft Teams
Industry Keywords
HealthcarePharmaceuticalBiotechPatient AdvocacyRegulated Environment

About the role

Key responsibilities & impact
  • Support day-to-day coordination of patient engagement activities, including scheduling, logistics, follow-up, and administrative support
  • Assist with end-to-end execution of patient engagement projects and initiatives
  • Track deliverables, timelines, and status updates
  • Maintain trackers, dashboards, and working documents for team activities, milestones, and outcomes
  • Coordinate with Legal, Compliance, and other cross-functional partners
  • Maintain processes, documentation, and materials according to company policies, procedures, and applicable standards
  • Assist with vendor coordination, document routing, and administrative follow-up
  • Support compliance documentation, file maintenance, and issue tracking
  • Plan and coordinate meetings with internal and external stakeholders, including agendas, materials, slides, notes, summaries, action items, and follow-up tracking
  • Add insights into X-fly
  • Coordinate stakeholder communications and maintain organized interaction records
  • Assist with independent grant processing, review, tracking, and reconciliation
  • Support multiple priorities, deadlines, and high-quality execution
  • Communicate with internal and external stakeholders
  • Handle routine questions and escalate issues as appropriate
  • Support initiatives enhancing patient engagement, patient communication, and inclusion of patient perspectives

Requirements

What you’ll need
  • Bachelor’s degree preferred
  • 1+ years of experience in healthcare, pharmaceutical, biotech, patient advocacy, or related project coordination/administrative support roles
  • Strong organizational and time management skills with the ability to manage multiple priorities
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint, SharePoint and Teams
  • Ability to work cross-functionally in a matrixed environment
  • Demonstrated attention to detail and ability to maintain accurate records and trackers
  • Ability to work collaboratively and professionally with internal and external stakeholders
  • Basic understanding of compliance, confidentiality, and documentation requirements
  • Strong interpersonal skills and willingness to learn
  • Preferred: two or more years of relevant patient advocacy, engagement or stakeholder coordination activities
  • Experience in the pharmaceutical or biotech industry
  • Degree in science, business, health care, or related field
  • Experience in grant operations, project coordination, or administrative operations in a regulated environment
  • Clinical Project Management
  • Interpersonal Communication
  • Knowledge Management
  • Logical Thinking
  • Meeting Facilitation
  • Meeting Management
  • Meeting Organization
  • Multitasking
  • Procedure Adherence
  • Project Dashboards
  • US and Puerto Rico residents only
  • No visa sponsorship

Benefits

Comp & perks
  • Annual bonus and long-term incentive, if applicable
  • Medical, dental, vision healthcare and other insurance benefits for employee and family
  • Retirement benefits, including 401(k)
  • Paid holidays
  • Vacation
  • Compassionate and sick days
  • Hybrid work arrangement
  • No relocation required