HIV Customer Representative

MSD

. Support the Company’s customer-centric business model as a member of the Customer Team .

Posted 10/8/2026full-timeUnited StatesJuniorMid-Level💰 $106,200 - $167,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer engagement within the healthcare sector, particularly in HIV products and infectious disease sales. Proven ability to develop strategic customer relationships and execute tailored business strategies in compliance with industry regulations.

Highest-signal resume keywords

Account ManagementHIV Product ExperienceSales Experience in Infectious DiseaseCustomer Relationship DevelopmentCompliance in Regulated Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentMarket AnalysisCustomer Needs AssessmentBusiness Opportunity IdentificationProduct Knowledge in HIVAccount Plan ExecutionStakeholder EngagementTerritory ManagementResource AllocationPayer Environment Understanding

Soft Skills

CommunicationLeadershipSelf-MotivationInitiativeOrganizational Skills

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

Pharmaceutical SalesBiotech SalesMedical Device SalesSpecialty PharmacyHealthcare Professional EngagementComplex Hospital SystemsTeaching InstitutionsCommunity HospitalsRegulatory ComplianceMarket Trends Monitoring

About the role

Key responsibilities & impact

Support the Company’s customer-centric business model as a member of the Customer Team
Understand and identify customer needs and support pull-through activities related to customer strategy
Communicate product information meaningfully and relevantly to each customer
Customize discussions and client interactions based on customer needs
Engage in informed product discussions with healthcare professional customers
Serve as primary point of contact for select customer accounts and meet key customers/personnel
Understand practice structures, business models, key influencers, network structures, and customer needs
Identify business opportunities and coordinate customer strategies with the customer team
Share customer learnings and best practices
Provide input into resource allocation decisions
Select programs and services from the resource library to address customer needs
Maintain and share current account and market knowledge
Engage customers through current and future technological capabilities and multichannel opportunities
Execute all responsibilities in compliance with relevant laws, policies, and regulations
Position HIV products against competition using appropriate patient types and approved resources
Monitor market trends and proactively recommend actions for future business needs
Ask strategic questions to understand healthcare needs and develop customized business strategies
Identify customer and market segments, industry conditions, specialty pharmacy opportunities, and distribution challenges
Manage the total Virology product portfolio through prioritization, segmentation, targeting, business analysis, and plan execution
Explain HIV payer-environment complexities and stakeholder roles in product access
Develop and execute account plans with Virology Account Team stakeholders
Build customer relationships in difficult-to-access and “no sample” environments
Manage territory and customer interactions with cross-functional stakeholders
Cover the Chicago, South Chicago, Central Illinois, and Northwest Indiana territory
Travel approximately 25% within the assigned geography

Requirements

What you’ll need

Bachelor’s Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
Valid Driver's license
Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences
Minimum of two years working in account management or sales with Infectious Disease customers preferred
HIV product and/or launch experience preferred
Specialty sales experience across multiple specialty markets preferred
Experience in pharma, biotech, or medical device sales preferred
Experience developing and executing plans for engaging customers and meeting customer needs
Experience establishing, developing, and maintaining relationships
Experience in a highly regulated industry or compliance-critical environment
Account experience in complex hospital systems, teaching institutions, and community hospitals
Experience identifying account inter-dependencies and building partnerships with key stakeholders/departments
Experience with complex payer environments, especially pharmacy stakeholders
Experience interacting with scientific thought leaders and developing advocates
Experience developing customer relationships in challenging-to-access or “no sampling” environments
High business acumen and account management skills
Leadership, planning, organization, self-motivation, initiative, ability to learn, understand, and convey complex information
Commitment to ethics, integrity, and compliance
US and Puerto Rico residency eligibility
No visa sponsorship available

Benefits

Comp & perks

Annual bonus
Long-term incentive, if applicable
Medical, dental, and vision healthcare
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Hybrid work arrangement