HIV Customer Representative

MSD

. Support the Company's customer-centric business model as a key member of the Customer Team .

Posted 9/17/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $106,200 - $167,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales within the healthcare sector, particularly in HIV products and infectious diseases. Proven ability to develop customer strategies, build relationships with key stakeholders, and navigate complex healthcare environments while ensuring compliance with regulations.

Highest-signal resume keywords

HIV Product ExperienceAccount Management SkillsPharmaceutical Sales TrainingSales Pipeline ManagementExperience in Highly Regulated Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales CallsSales PresentationsSales MetricsSales Process ManagementSales Territory ManagementCustomer Strategy DevelopmentMarket Trend AnalysisBusiness AnalysisResource AllocationCustomer Segmentation

Soft Skills

AdaptabilitySelf-MotivationInitiativePlanning and OrganizationAbility to Convey Complex Information

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Infectious DiseasePharma SalesBiotech SalesMedical Device SalesSpecialty PharmacyComplex Payer EnvironmentsHospital SystemsTeaching InstitutionsCommunity HospitalsKey Opinion Leaders

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Support the Company's customer-centric business model as a key member of the Customer Team
Understand and identify customer needs
Support pull-through activities relative to customer strategy
Communicate product information meaningfully and relevantly to individual customers
Customize discussions and client interactions based on customer needs
Engage in informed product discussions with healthcare professional customers
Serve as primary point of contact for select customer accounts
Meet with key customers and personnel to understand practice structures, business models, influencers and network structures
Identify business opportunities and coordinate with the customer team to develop customer strategies
Focus on better health outcomes for healthcare professionals and patients
Provide input into resource allocation decisions
Select programs and services from the resource library to address customer needs
Maintain and share current account and network information with relevant stakeholders
Influence beyond the assigned geography or product area
Use technological capabilities and multiple channels to engage customers
Execute all responsibilities in compliance with applicable laws, policies and regulations
Position the Company's HIV products against competitors for appropriate patient types using approved resources
Assess market trends and proactively recommend actions for future business needs
Ask strategic questions to understand customer healthcare needs and use insights to develop customized business strategies
Identify customer and market segments, industry conditions and Specialty Pharmacy opportunities
Manage the total Virology product portfolio through opportunity prioritization, customer segmentation, targeting and business analysis
Articulate HIV payer-environment complexities and stakeholder roles in product access
Develop and execute account plans with Virology Account Team stakeholders
Collaborate with Community Liaisons, IDS executives, District members and other cross-functional stakeholders
Build and manage relationships with difficult-to-access customers in a “no sample” environment
Operate with a business-owner mindset through changing business cycles and flexible matrix configurations
Cover the Silver Spring, Maryland territory and surrounding areas including Silver Spring, Bethesda, Columbia, Annapolis, Fredericksburg, Northern Virginia-Fairfax, Alexandria and Leesburg

Requirements

What you’ll need

Bachelor’s Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
Valid Driver's license
Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences
Minimum of two years working in account management or sales with Infectious Disease customers preferred
HIV product experience and/or launch experience preferred
Specialty sales experience across multiple specialty markets preferred
Experience in pharma, biotech or medical device sales preferred
Experience developing and executing plans for engaging customers and meeting customer needs
Experience establishing, developing and maintaining relationships
Experience working in a highly regulated industry or environment where compliance to laws and policies is critical
Account experience working in complex hospital systems, teaching institutions and community hospitals
Skill in identifying account inter-dependencies and building partnerships with key stakeholders/departments
Experience with complex payer environments, especially pharmacy stakeholders
Experience interacting with scientific thought leaders and developing advocates across an adoption continuum
Ability to develop customer relationships in a challenging-to-access or “no sampling” environment
High level of business acumen and account management skills
Current relationships with key opinion leaders within designated account preferred
Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information
Understanding of ethics, integrity and working in a highly compliant environment
Required skills: Adaptability, Hospital Sales, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training
Willingness to travel 75%
Valid driving license required
No visa sponsorship

Benefits

Comp & perks

Annual bonus
Long-term incentive, if applicable
Medical healthcare coverage for employee and family
Dental healthcare coverage for employee and family
Vision healthcare coverage for employee and family
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate days
Sick days
Remote work arrangement
Accommodation support during the application or hiring process
No relocation required