HIV Customer Representative

MSD

. Work with the Customer Team to understand and identify customer needs .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $106,200 - $167,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales within the healthcare sector, particularly in HIV products and infectious diseases. Capable of developing customer engagement strategies and building relationships in challenging environments while adhering to compliance and ethical standards.

Highest-signal resume keywords

Account ManagementHIV Product ExperienceSales Process ManagementCustomer Engagement PlansBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hospital SalesSales CallsSales MetricsSales Pipeline ManagementSales PresentationsSales Territory ManagementSales TrainingStrategic AlliancesUnique Selling Proposition

Soft Skills

LeadershipPlanningOrganizationSelf-MotivationInitiative

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Infectious DiseasePharma SalesBiotech SalesMedical Device SalesComplex Hospital SystemsTeaching InstitutionsCommunity HospitalsPayer EnvironmentsCompliance Requirements

About the role

Key responsibilities & impact

Work with the Customer Team to understand and identify customer needs
Support pull-through activities relative to customer strategy
Communicate product information in meaningful and relevant ways to customers
Engage in informed product discussions with healthcare professional customers
Serve as primary point of contact for select customer accounts
Meet with key customers and personnel to understand practice structures, business models, influencers, networks, and needs
Identify business opportunities and coordinate customer strategies
Share customer learnings and best practices
Provide input into resource allocation decisions
Select programs and services to address customer needs
Maintain and share current account and network knowledge
Execute all stages of the HIV sales process and position HIV products against competitors
Monitor market trends and recommend actions for future business needs
Analyze customer healthcare needs and develop customized business strategies
Identify customer and market segments, including specialty pharmacy opportunities
Manage the total Virology product portfolio through prioritization, segmentation, targeting, and business analysis
Develop and execute account plans with Virology Account Team members and cross-functional stakeholders
Manage customer interactions and territory activities across Louisiana, primarily the New Orleans/Baton Rouge metroplex
Build relationships with difficult-to-access customers in a no-sample environment
Maintain high standards of ethics, integrity, and compliance

Requirements

What you’ll need

Bachelor's Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
Valid Driver's license
Willing to travel within the assigned territory for in-person customer visits and national sales meetings/conferences
Minimum of two years in account management or sales with Infectious Disease customers preferred
Preference for HIV product and/or launch experience
Preference for specialty sales experience across multiple specialty markets
Experience in pharma, biotech, or medical device sales preferred
Experience developing and executing customer engagement plans
Experience establishing, developing, and maintaining relationships
Experience in a highly regulated industry or compliant environment
Account experience in complex hospital systems, teaching institutions, and community hospitals
Ability to identify account inter-dependencies and build stakeholder partnerships
Experience with complex payer environments, especially pharmacy stakeholders
Experience interacting with scientific thought leaders and developing advocates
Ability to develop customer relationships in challenging-to-access or no-sampling environments
High level of business acumen and account management skills
Leadership, planning, organization, self-motivation, initiative, ability to learn, and ability to convey complex information
Understanding of ethics, integrity, and compliance requirements
Required skills: Hospital Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training, Strategic Alliances, Unique Selling Proposition
Must be a US or Puerto Rico resident
No visa sponsorship

Benefits

Comp & perks

Annual bonus
Long-term incentive, if applicable
Medical, dental, and vision healthcare
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate days
Sick days
No relocation