Senior Customer Representative, Telesales – Gulf Territory

MSD

. Support customers by providing clinical product information, educational information, clinical training programs, and resources .

Posted 10/14/2026full-timeUnited StatesSenior💰 $96,200 - $151,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vaccine portfolio management, customer engagement, and sales strategy execution. Proven ability to analyze performance metrics and build long-term relationships with healthcare providers to optimize product offerings and improve health outcomes.

Highest-signal resume keywords

Vaccine ExperienceSales ForecastingAccount ManagementCustomer EngagementPerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process OptimizationSales PresentationsSales Marketing StrategiesSales DocumentationsSales Promotions

Soft Skills

Excellent Interpersonal SkillsStrong Organizational SkillsTime Management SkillsAbility to Work IndependentlyAbility to Convey Technical Concepts

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Pharmaceutical SalesHealthcare EnvironmentRetail Pharmacy SalesConsultative SellingPopulation Health Goals

About the role

Key responsibilities & impact

Support customers by providing clinical product information, educational information, clinical training programs, and resources
Engage assigned pharmacies, medical groups, and physician offices to support population-health goals and prioritize high-potential business opportunities
Work with local market teams to identify customer needs, align products and services, and support pull-through activities
Ensure activities comply with Company policies and US laws and regulations
Report to the Customer Team Leader and collaborate with Vaccine Field Sales and Vaccines Pharmacy Account Executive teams
Conduct approximately 60% of healthcare-provider engagements remotely and 40% through live customer engagement and quarterly company meetings
Build long-term customer relationships through collaborative business planning and customer business reviews
Discuss contract financial impact, vaccine-program results, and opportunities to improve customer benefits
Apply contract terms and ordering-pattern knowledge to optimize vaccine purchases and inventory
Establish and track account performance metrics
Apply vaccine portfolio, competitive-brand, immunization-recommendation, and protocol knowledge
Manage customer supply, product-transition, and back-order challenges
Build trust, demonstrate product value, and deliver vaccine solutions supporting improved health outcomes
Collaborate with Field Sales counterparts and leverage customer insights to provide information and solutions
Influence customer behaviors through relevant insights
Present the clinical and commercial value of company vaccines and offers
Ask strategic questions to identify healthcare needs and position vaccines and commercial offers
Segment and prioritize assigned customers based on characteristics and buying behaviors
Allocate promotional, marketing, and field resources to execute commercial plans
Customize vaccine clinical-information and commercial-offer discussions to customer needs

Requirements

What you’ll need

Bachelor’s degree with 3 (36 months) or more years Sales pharma experience; or minimum of high school diploma with at least 6 years of equivalent experience
Equivalent experience may include professional sales, marketing, military, or healthcare/scientific field experience that is not sales related, including pharmaceutical, biotech, or medical devices
Valid driver's license
Demonstrated aptitude to excel in current or previous educational or professional roles
Ability to work independently and within a team environment
Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to convey technical concepts accurately and clearly
Prior experience in a technical/scientific field or healthcare environment
Previous sales, account management, consultative, or customer service experience
Experience developing and executing plans for engaging customers and meeting customer needs
Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations
Ability to analyze metrics to assess progress against objectives
Vaccines experience
Retail Pharmacy sales experience
Performance Metrics, Product Sales, Sales Documentations, Sales Forecasting, Sales Marketing Strategies, Sales Presentations, Sales Process Optimization, Sales Promotions, Sales Support, Sales Training
Must reside near a major airport in the states of Tennessee, Louisiana, or Alabama; listed examples include Nashville, Memphis, New Orleans, and Birmingham
US and Puerto Rico residents only
No visa sponsorship

Benefits

Comp & perks

Annual bonus eligibility
Long-term incentive eligibility, if applicable
Medical, dental, and vision healthcare
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate days
Sick days
Remote work arrangement
No relocation required