Senior Director, Business Platform Strategy – Operations

MSD

. Oversee end-to-end operations and management of an assigned RIIM sub-unit .

Posted 10/7/2026full-timeUnited StatesSenior💰 $173,200 - $272,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Regulatory Operations and Digital Strategy execution, with a strong focus on compliance, risk mitigation, and cross-functional collaboration. Proven ability to lead teams, manage vendor relationships, and drive continuous improvement through innovative digital solutions.

Highest-signal resume keywords

Regulatory Operations ManagementVeeva RIM OperationsDigital Solutions ImplementationTeam Leadership and DevelopmentStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory ComplianceBusiness Process DesignCAPA/NCIR ResolutionsKPI MonitoringBudget AdministrationProject PlanningGovernance FrameworksInvestment AnalysisLegal ComplianceStrategic Planning

Soft Skills

Collaborative SkillsExecutive PresenceFlexibility in Matrix ManagementMotivational LeadershipOral and Written Communication

Tools & Technologies

VeevaAI CapabilitiesBusiness Analytics ToolsRegulatory PlatformsCross-Cutting RIIM Tools

Industry Keywords

Regulatory AffairsRisk MitigationDigital StrategyInnovation StrategyHealth Authority Inspections

About the role

Key responsibilities & impact

Oversee end-to-end operations and management of an assigned RIIM sub-unit
Collaborate with department leadership to define, execute, and govern a harmonized Regulatory digital strategy
Lead internal employees, contractors, and external vendors across day-to-day business systems, operational processes, and innovative capabilities
Ensure strict regulatory compliance, quality governance, and proactive risk mitigation
Manage subunit finances, including vendor contracts, purchase orders, and budget administration
Lead talent acquisition and workforce planning
Act as a horizontal platform integrator across RIIM business systems
Drive platform lifecycle management, releases, enhancements, and cross-system coordination
Maintain governance frameworks for consistency, compliance, and performance
Partner with Business System Owners, stakeholders, IT, and vendors such as Veeva on platform roadmaps, AI capabilities, and innovation priorities
Optimize platforms for scalability, usability, regulatory compliance, and alignment across systems, data, and processes
Own Regulatory systems Business Continuity Plans, including readiness, scenario planning, and incident coordination
Lead systems adoption, user analytics, and insights generation
Define and monitor KPIs for systems usage, adoption, and value delivery
Use analytics to identify adoption gaps, quantify ROI, and prioritize enhancements and investments
Enable continuous improvement through automation and AI
Provide Business System Ownership for cross-cutting RIIM tools and capabilities as applicable
Translate GRACS Digital Strategy into execution
Lead system communications, release readiness, and change enablement
Ensure stakeholder engagement and alignment across functions and regions
Drive cohesive user experience across regulatory platforms
Ensure system capabilities support designed processes and support the Global Process Owner model

Requirements

What you’ll need

BA or BS in Scientific, Business Operations, or Information Technology related degrees; minimum MS or equivalent
10+ years working within a Regulatory operations role
5+ years leading teams and a hybrid organization of employees, contractors, and vendors
Significant experience in Veeva RIM operations
Experience with innovation strategy, implementation, and operations of digital solutions in a regulated environment
Expertise in regulatory capabilities, operations, and business processes
Strong experience working closely with Functional Business area users, IT, Finance, HR, and vendors
Ability to drive CAPA/NCIR resolutions, partner audits, and Health Authority Inspections
Ability to represent the organization at internal and external forums on RIM-related topics
Executive presence, including writing and oral presentation
Demonstrated collaborative skills and ability to work in cross-functional and international environments
Solid knowledge of regulatory processes with a technology-process optimization mindset
Ability to recruit, train, and develop staff, motivate others, and drive continuous improvement
Flexibility to operate in a matrix-managed environment and support staff in that environment
Skills in business alignment, business process design, contingency planning, decision making, governance frameworks, investment analysis, legal compliance, negotiation, people leadership, project planning, regulatory affairs management, regulatory communications and compliance, stakeholder engagement and management, strategic planning, strategic thinking, and strategy deployment
No visa sponsorship
US and Puerto Rico residents only

Benefits

Comp & perks

Annual bonus and long-term incentive, if applicable
Medical, dental, vision healthcare and other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Hybrid work arrangement
25% travel requirement