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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering training and onboarding for Animal Health technology solutions, with strong troubleshooting and problem-solving skills. Engages effectively with customers and stakeholders, adapting training delivery to diverse technical and operational contexts.
Highest-signal resume keywords
Training DeliveryCustomer EngagementTroubleshooting SkillsCRM Software ExperienceRecord-Keeping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TrainingOnboardingCoachingTroubleshootingProblem-SolvingDocumentationCustomer SupportEquipment RepairsUser EducationAnalytical Skills
Soft Skills
Strong Communication SkillsRelationship ManagementAdaptabilityConfidence in FacilitationCustomer-First Mindset
Tools & Technologies
Animal Health Technology SolutionsCRM SoftwareSalesforceDigital ToolsUser Community Platforms
Certifications & Qualifications
Full New Zealand Driver’s Licence
Industry Keywords
Agricultural ExperienceDairy ExperienceFarming ExperienceNew Zealand Agricultural IndustriesCustomer-Facing Environment
About the role
Key responsibilities & impact- Deliver onboarding, training, and refresher sessions for end users of Animal Health technology solutions
- Assess customer training needs and tailor delivery to customer capability, operational context, and product use
- Support customers in using hardware, software, and related systems
- Provide first-line product support and troubleshooting for hardware, firmware, and software queries
- Document and coordinate resolution of customer issues with Animal Health colleagues, dealers, and business partners
- Maintain accurate records of customer issues, actions, owners, and follow-up requirements
- Assist with minor equipment repairs, updates, and system improvements
- Deliver product training and upskilling for employees and business partners
- Develop, review, and maintain training materials, user guides, and documentation
- Inform customers, staff, and business partners about software improvements, releases, and features
- Travel extensively across the territory to support customer product adoption
- Support sales and customer support teams through sales, onboarding, and ongoing engagement
- Promote Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events
- Assist with sales presentations and dealer support activities
- Support customer engagement through approved communication channels and user community platforms
Requirements
What you’ll need- Agricultural, dairy, or farming experience is highly desirable
- Experience delivering training, onboarding, coaching, or user education in a customer-facing environment
- Strong verbal and written communication skills
- Confidence facilitating training for individuals and groups of customers or industry stakeholders
- Ability to assess training needs and adapt delivery to different technical and operational audiences
- Strong troubleshooting, problem-solving, and analytical skills
- Ability to coordinate multiple priorities, manage territory travel, and work independently
- Strong relationship management skills and a customer-first mindset
- Ability to engage credibly with customers and stakeholders across a range of technical and operational settings
- Strong computer literacy and comfort learning new systems and digital tools
- Experience using CRM software, ideally Salesforce, is desirable
- Strong record-keeping and documentation skills
- A strong understanding of, and passion for, New Zealand agricultural industries
- Full, current New Zealand driver’s licence
- Extensive travel across the territory is required
Benefits
Comp & perks- Competitive remuneration
- Company car
- Laptop
- iPad
- Full training provided
- Career growth opportunities
- Variety and autonomy in a field-based role
- Support from a global animal health organisation
- Collaborative team environment
- Learning and continuous improvement opportunities